Senior User Experience Researcher

Are you looking for a high energy, strategic, and fast-paced position as a Senior User Experience Researcher?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech

The Senior UX Researcher uses UX methodologies to lead the design and execution of customer research to solve complex business problems. This role will help stakeholders identify research opportunities then prioritize and execute research studies, including careful analysis and insight discovery, as well as help to educate internal teams about the role and importance of UX research.

WHAT YOU'LL BE DOING:

• Planning and conducting effective user research strategies – such as one-on-one interviews, focus groups, surveys, etc. - in order to solve complex business problems. 
• Collaborating with cross-functional teams to understand the “why” of customer pain points and provide analyses that help the business prioritize what to solve first. 
• Planning and executing complex, multi-function research projects with minimal oversight. 
• Analyzing research results and reporting out clear, actionable insights that contribute to product strategy and improvement.
• Producing low-fidelity strategic design documents, such as user flows and wireframes, to provide clarity and alignment. 
• Organizing complex product concepts by taxonomy and/or other guiding principles. 
• Conducting intelligent design analyses of existing products against a heuristic framework (or other criteria). 
• Evaluating and improving user-facing work by analysis of relevant qualitative and quantitative data. 
• Facilitating design thinking workshops and other engaging activities 
• Collaborating with the UX team members, partners, and stakeholders to continually improve UX processes and resources. 
• Sharing research insights in creative ways to increase empathy in our stakeholders and impact outcomes for our customers. 
• Championing UX Research across the organization: educating, influencing, and guiding stakeholders and partners 
• Other duties as assigned. 

YOU'VE GOT WHAT IT TAKES IF YOU HAVE:

• Bachelor’s degree or relevant equivalent experience
• Four or more years of UX design or UX research experience (or the equivalent). 
• Capability with the Adobe Creative Suite, Figma, and Miro.
• Ability to closely collaborate with product managers, designers, engineers, and other stakeholders on complex strategic challenges and detailed product requirements.
• Confidence in understanding and the ability to advocate for UX best practices, with a special emphasis on accessibility and inclusion.
• Excellent written and verbal communication.
• Creative problem solver, driven by curiosity.
• Strong organizational skills and attention to detail.
   

IT WOULD BE NICE IF YOU HAVE:

• Experience with complex SaaS products, especially in a healthcare context, is a plus.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

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Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 257843