Apply now »

User Experience Manager

 

Are you looking for a high energy, strategic, and fast-paced position as a User Experience Manager?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

  • Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
  • Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
  • Active Employee Resource Groups open to all employees!
  • Comprehensive onboarding program – a great introduction to our company, customers and culture!
  • Growth and career advancement opportunities!
    • 20%+ annual employee promotion and transfer rate
    • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
    • Professional development gained from conference attendance and participation in organizations like NC Tech

The Relias UX Team owns the user experience of all Relias products in pursuit of our goal of an intuitive, engaging, and effective experience for all Relias users.  

Our designers and researchers conduct user research, facilitate design thinking, and produce design deliverables in close collaboration with our empowered Product and Engineering teams, engaging at every level of the product life cycle, from initial strategy to execution to iteration and back again. We foster an open, collaborative culture that encourages innovation and empowers each team member to contribute their unique skills and perspectives throughout the process. 

 

WHAT YOU’LL BE DOING: 

  • Lead a team of UX Designers to produce their best work within the Relias UX Team processes. 

  • Collaborate with the UX team members, partners, and stakeholders to proactively lead the continual improvement of UX processes and resources. 

  • Determine and maintain key performance indicators to continually measure and improve the efficacy of UX design at Relias. 

  • Conduct regular, actionable feedback sessions that result in iterative design improvements and positive sentiment from all parties. 

  • Coach team members to select and execute effective strategies for any design problem. 

  • Coach team members to produce high quality design and research output as assigned. 

  • Drive the continual improvement of user-facing work by the gathering and analysis of relevant qualitative and quantitative data. 

  • Maintain reasonable subject-matter expertise of all Relias product lines and initiatives to provide support for assigned UX Team members. 

  • Continuous review and assessment of design operations that enable the team to produce high quality and transparent work including new work intake, documentation of projects and processes, tool evaluations and learning opportunities.  

  • Facilitate design thinking workshops. 

  • Other duties as assigned. 

 

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE: 

  • Ability to closely collaborate with product managers, designers, engineers, and other stakeholders on complex strategic challenges and detailed product requirements. 

  • Confident understanding and the ability to advocate for UX best practices, with a special emphasis on accessibility and inclusion. 

  • Excellent written and verbal communication. 

  • Strong organizational skills and attention to detail. 

  • Empathy and aptitude for learning our diverse clients’ businesses and day-to-day experiences in order to better deliver intuitive, engaging, and effective product designs. 

  • Seven or more years of UX design experience (or the equivalent).  

  • Capability with the Adobe Creative Suite, Figma, and Miro. 

  • Experience with complex SaaS products, especially in a healthcare context, is a plus. 

  • Familiarity with HTML and CSS is a plus. 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

 

Covid-19 Considerations:

Relias new hires are required to submit proof of completing a COVID-19 vaccine series (1st & 2nd dose of Moderna or Pfizer; or single dose of Johnson & Johnson as well as a booster shot, if time applicable) during their onboarding process. For new hires that are going to be required to be onsite ongoing (i.e., essential staff), we will allow application for approval of medical and/or religious exemption.

 

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 238101

Date:  Sep 21, 2022
Location: 

Morrisville, NC, US, 27560


Nearest Major Market: Raleigh

Job Segment: User Experience, Web Design, PLM, Manager, Developer, Technology, Creative, Management

Apply now »