Junior Business Systems Administrator (Salesforce)

Are you looking for a high energy, strategic, and fast-paced position as a Junior Business Systems Administrator (Salesforce)?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Junior Business Systems Administration is an entry-level role that provides essential support for the Business Systems Team. This role serves as the first point of contact for end users requesting enhancements or seeking assistance with our internal systems.

WHAT YOU’LL BE DOING:
•    Primarily responsible for managing and resolving tier 1 requests received in Jira and Salesforce, ensuring compliance with established Service Level Agreements. Duties may include light Salesforce configuration, mass data updates and report and dashboard generation. 
•    Configure changes for low complexity tier 2 tickets following our full development and release process.
•    Test and QA changes with peers and/or users as applicable.
•    Provide backup for user management activities across multiple business systems, including creating monthly user lists and enabling and disabling access when individuals join and leave the organization.
•    Maintain IT best practices, including data governance, security controls, release processes, and overall platform maintenance.
•    Keep current on the latest system releases.
•    Perform other duties as assigned.

 YOU’VE GOT WHAT IT TAKES IF YOU HAVE: 
•    Good understanding of database structure
•    Good understanding of Salesforce  
•    Basic understanding of database structure
•    Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
•    Ability to inform and escalate to the appropriate people when certain changes are requested
•    Strong interpersonal and communication skills, including ability to establish strong relationships with internal customers
•    Follow IT best practices, including data governance, security controls, release processes, and overall platform maintenance.
•    Ability to manage and prioritize multiple priorities simultaneously  
•    Previous experience in customer support, computer operations, system administration, or another related area  
•    Bachelor’s degree

IT WOULD BE IDEAL IF YOU HAVE:
•    Salesforce Administrator Certification
•    Experience with additional Salesforce products, such as Salesforce CPQ, Salesforce Experience Cloud, and/or Pardot
•    Experience with other enterprise applications such as Atlassian Jira, Docusign, Concur, Miro
•    Experience with data manipulation
 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 274618