Implementation Consultant

Are you looking for a high energy, strategic, and fast-paced position as a Implementation Consultant?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Implementation Consultant is responsible for managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions.  The customer base will be small business customers with one or more Relias products and solutions.  This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan.

WHAT YOU’LL BE DOING:

Project Management

• Manage the customer implementation of the Relias Platform for multiple solutions
• Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
• Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
• Identifying and managing risks and issues, and working with internal teams for mitigation
• Lead customer workshops and training sessions.
• Provide status reports to customer, and ensure project remains on schedule, within scope, and within budget
• Developing and fostering positive relationships and building rapport with customers
• Utilizing current and best practice implementation documentation and toolkits
• Ensure that project management database is kept up to date at all time is logged and project notes are complete

Technical Set Up and Configuration

• Configure contracted products and solutions to customer specifications
• Providing technical support to customers throughout the duration of the implementation as required
• Conducting platform training sessions in various settings for internal and external customers as required

Department Operational Support

• Assist with developing process documentation for onboarding processes
• Assist with updating department SharePoint site
• Act as liaison to other departments as assigned

Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

•             Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success

•             Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship

•             Initiative: ability and willingness to take independent action, show proactive behavior, and drive progress without being explicitly instructed or directed

•             Collaboration: work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment

•             Relias Product Knowledge: ability to understand and effectively utilize the features, functionalities, and tools of Relias Products. This competency includes staying updated on product updates, troubleshooting common issues, optimizing product use for efficiency, and integrating the products with other tools or systems

•             API Integration and Optimization: ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes. This competency involves the strategic selection and deployment of AI systems, ensuring they drive operational efficiency, enhance decision-making, and continuously improve through optimization techniques. It encompasses knowledge of AI tools, their applications, and ongoing performance refinement

•             1 year in project management managing customer facing projects

•             1 year implementing SaaS based products and solutions and delivering training

•             Experience with project management tools, methodologies, and software

•             Bachelor’s Degree

IT WOULD BE IDEAL IF YOU HAVE:

•             CAPM or PMP certification preferred (or working towards)

•             Experience in a healthcare setting or onboarding healthcare customers

•             Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 279738