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Credit Controller (12-month Fixed Term Contract) 1




We have an exciting opportunity to join our UK Credit Services team on a part time (21 hours per week) 6 month fixed term contract (this could be considered as a secondment opportunity) as a Credit Controller.


The purpose of this role is to work across the UK Credit Services Team from Amazon, Key Accounts, Non-Trade and our National team assisting where the workload is highest.  The work involved will be a variety, from customer claims resolution to credit control activities reducing the overall risk of bad debt.


Key Responsibilities:


  • Cash Collection on covering various Customer Accounts for PRH and our 3rd Party Publishers
  • Query Management to ensure quick resolution, meeting business needs and targets
  • Pro-active payment chasing reducing the risk of bad debt
  • Manage high value/high volumes of claims/marketing deductions via excel spreadsheets
  • Full monthly/weekly reconciliations, taking ownership of allocated accounts
  • Balancing priorities to meet deadlines and agreed month end targets
  • A contact for the customer to direct all queries to
  • Liaise directly with publishers and customers to ensure disputes are settled in a timely manner
  • Liaise with our Internal Customers such as Sales, Customer Services, Warehouse to assist with claims resolution and build awareness of reoccurring issues.
  • Liaise with our carriers (Parcelforce, Primeline, DHL and Pallet Carriers).
  • Develop market awareness and commercial knowledge of PRH and 3rd Party Publishers
  • Updating Customer Relationship Management Systems & In House systems


What you’ll bring to the role:


  • This role will suit someone who is team focused and self-motivated. You will be confident working individually on your own workload and hitting deadlines, whilst being part of a wider team.
  • A good team player with good communication skills.
  • Your attention to detail and ability to process high numbers of emails will be important, alongside a disciplined and structured approach to planning and organising your workload.
  • You will possess strong IT and systems skills including Microsoft Excel and Outlook.  Knowledge of SAP would be an advantage but not essential.



About Penguin: We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.


How to apply: Please apply with your CV & Cover Letter by 22nd May 2024


Salary: £22,700 FTE (£13,620 pro rated) per annum, plus benefits


Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.


Our benefits include:


  • Financial – discounted shopping, season ticket loan, rental deposit loan
  • Wellbeing - healthcare cash plan, employee assistance, gym loan
  • Lifestyle – taste card, tech scheme, free and discounted books


For our full benefits list please visit:


Hybrid working: We’re experimenting with a hybrid way of working that suits the needs of each team. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will attend the office, based in Colchester, at least once a week.


The recruitment process: You can read about our recruitment process at


As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. There may be times when the volume of applications means we cannot take all eligible candidates to interview.


We encourage you to tell us about any reasonable adjustments you may need by emailing Remember, you only need to share what you are comfortable to for us to support your request.


Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.






Company: Penguin Books Limited 

Country: United Kingdom 

State/Region: Essex 

City: Frating 

Postal Code: CO7 

Job ID: 270445

Date:  9 May 2024

Frating, ESS, GB, CO7


Job Segment: Book Publishing, CRM, Relationship Manager, Claims, Publishing, Technology, Customer Service, Insurance, Part Time

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