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Customer Services Advisor (Fixed term contract)




We are currently recruiting for two Customer Services Advisors to join our friendly team based at our site in Frating, Colchester on fixed term contracts. Once contract will run until January 2025 and the other until March 2025.


As a Customer Services Advisor, you will play a vital role within our supportive Customer Services team ensuring our customers always receive the highest level of care. In return, you’ll have the opportunity to be trained in different skill sets to help you grow & progress your career with us, and go the extra mile for our customers.


Bring your empathy & attention to detail in return for a flexible atmosphere with hybrid working options and no weekends! With care and great communication, you’ll have a positive impact on our company, customers & our reputation.


Key Responsibilities


  • To be a main point of contact for all queries and will be able to take ownership of this task to resolve any issues efficiently and to a consistently high standard
  • Taking responsibility for handling incoming emails and phone calls, order processing, setting up contracts, general enquiries and any other business associated with our customers
  • To work together with the wider customer service team and to support colleagues when necessary


What you’ll bring:


  • You’ll need to be confident communicating over email and via the telephone, and have had experience doing this in the past whether in a previous customer service role, or an administrative environment
  • You’ll need to be able to work independently and confidently as part of a wider team, although support is always there when you need it
  • You’ll have a great eye for detail as you’ll be dealing with lots of information at any one time
  • Great organisational skills are a must, as well as the ability to manage your own workload and prioritise tasks as necessary


What’s most important to us is that you are eager to learn, can easily pick up on details, and that you go above and beyond to meet our customer’s needs.  In return you’ll receive excellent training, and we’ll give you all the tools you’ll need to succeed.


The team:


Join the Penguin team at our distribution centre in Colchester, Essex, where you’ll work in a friendly environment, taking satisfaction in a job well done. You'll leave your hard work at the door and be rewarded with a competitive benefits package. Our specialist teams come together to play their part in facilitating the UK’s leading book distributor.

About Penguin:

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.


How to apply: Please apply with your CV & Cover Letter by 23:59 on 23 June 2024.


Salary: £22,318.00 per annum, plus benefits.

Competitive benefits package: Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:


  • Financial – discounted shopping, season ticket loan, rental deposit loan
  • Wellbeing - healthcare cash plan, employee assistance, gym loan
  • Lifestyle – taste card, tech scheme, free and discounted books

For our full benefits list please visit:

Hybrid working: While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will work from the office, based in Colchester, at least twice a week and work the remaining days remotely.

The recruitment process: You can read about our recruitment process at


As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.


We encourage you to tell us about any reasonable adjustments you may need by Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.


Company: The Random House Group Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 271252

Date:  6 Jun 2024

Colchester, ESS, GB, CO7 7DW


Job Segment: Book Publishing, Publishing

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