Credit Services Digital Administrator (12-month FTC)

We have an exciting opportunity to join our Credit Services team as a Credit Services Digital Administrator on a part time basis (21 hours per week), 12-month fixed term contract.

As a Credit Services Digital Administrator, you will be responsible for sourcing, processing and invoicing PRH and completing audit and control checks with regards to digital billing.

You will also be responsible for maintain customer account templates and answering customer queries.

About team:

The Digital Team consists of a small team of 3. The Digital Administrator will work alongside the Digital Credit Controller, with oversight from the Team Leader. Although the team consists of only 3 colleagues, their work is impactful and incredibly valuable to the company, therefore good communication between colleagues is crucial.

Key responsibilities:

• Downloading monthly Digital sales from Customer Portals and extracting key sales data for invoicing.
• Ad hoc manual invoicing for Event sales and Digital Cash sales
• Audit checking sales data reconciling invoice values and data to sales order and original sales report.
• Error investigation and resolution
• Triaging inbox requests and queries.
• General support during peak periods
• Assisting with ad-hoc projects

What you’ll bring

Essential criteria:

• Comfortable working with high volume data sets
• Intermediate experience using Excel
• Excellent communication skills are essential, with the ability to communicate at all levels across multiple territories. 

Preferred criteria:

• Highly numerate
• Highly organised, able prioritise own workload within tight deadlines.
• Billing and SAP experience advantageous

Application instructions

Please apply with your CV and cover letter outlining why you are the right candidate for the role by 11:59pm on Sunday 5th January 2025.

Salary

£23,000 (£13,800 pro rata) per annum, plus bonus and benefits.

What you can expect from us

Our people are the heart of our business, and we work hard to support a culture of responsibility and recognition.

Our benefits include:

• Financial – income protection, life assurance, childcare allowance
• Wellbeing – healthcare cash plan, critical illness cover, health checks
• Lifestyle – enhanced parental leave, tech scheme, free and discounted books

For our full benefits list please visit: https://www.penguinrandomhousecareers.co.uk/what-we-offer/

Hybrid working

While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect that you will come to our office in Frating, Colchester, one day per week.

About Penguin

We’re the UK’s largest publisher; made up of some 2,000 people and publishing over 1,500 books each year. Our doors are open to all kinds of talent. In a constantly evolving industry, we work hard to stretch the definition of the word publisher. Here, you’ll work with a breadth of talent who all play their part to make each of our books a success. Together, we make books for everyone because a book can change anyone.

The recruitment process

You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

As a Disability Confident Committed organisation, we offer interviews to candidates with a disability who meet the essential criteria for the role, and opt-in on their application form. The essential criteria for this role are listed as part of the ‘What you’ll bring’ section. There may be times when the volume of applications means we cannot take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

Company: Penguin Books Limited 

Country: United Kingdom 

State/Region: Essex 

City: Colchester 

Postal Code: CO7 7DW 

Job ID: 276364