IT Analyst

Come As You Are.

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’.

IT Analyst

As an IT Analyst in our New York office, you'll be responsible for supporting end users across the US, ensuring they have all the tools they need to deliver excellence to our clients.

You'll be supporting over 400 users across multiple time zones in NY, Nashville, Los Angeles, Sao Paolo, and Sydney. You'll also oversee business application operations and support, working closely with the global technology team.

As part of the US IT team, you'll report to the US VP of IT (based in NY) and be responsible for handling or escalating all end user requests in a timely fashion. If you're passionate about IT and love helping people, this is the role for you!

What You’ll Be Doing.

• Coordinating training and orientation for new technology users, helping them become familiar with equipment and networks.
• Ensuring effective technology and efficient Internet access for all users, continually assessing needs and requirements.
• Assisting engineering team and providing friendly, empathetic, speedy, and effective IT support.
• Understanding business community communication requirements, workplace technologies, and ensuring solid rollout and sustainable user training.
• Maintaining and managing email distribution lists.
• Continuously maintaining meeting rooms and AV equipment, ensuring they are always ready for operation.
• Preparing and executing high-profile, multi-territory video conferences and town-halls.
• Managing lifecycle for laptops, desktops, and mobile devices, as well as printers and scanners.
• Managing workplace software installations and updates.
• Providing hands-on support as needed.
• Collaborating closely with other IT support teams worldwide to provide 24/5 support across different time zones.

About YOU.

Are you an IT support superstar with a passion for helping others? We want you! We're seeking a service-driven individual with a can-do attitude and a knack for problem-solving. With your previous experience in a small to medium-sized IT support team, you'll be able to tackle any issue thrown your way. So if you're ready to own the issues that business users experience and deliver top-notch IT support, we want you on our team!

Must-Haves

• Previous experience in a small to medium-sized IT support team.
• A can-do attitude that's empathic, humble, friendly, and service-driven. You should be ready to tackle any issue our business users throw your way!
• Strong skills in Project Management and Windows Architecture.
• Extensive knowledge of Windows 10, Mac OS, Office 365/2016, and both iOS and Android devices.
• Experience with Active Directory, MS SCCM, Okta, and JAMF are a big plus!
• Excellent interpersonal skills are a must, as you'll be communicating with colleagues and users of all levels of seniority.

What’s In It For You?

• Enjoy flexibility with our hybrid setup: 3 days in office, 2 days remote.
• Experience peace of mind knowing that our comprehensive medical, dental, and vision coverage has got you covered.
• Maximize your savings with our dollar-for-dollar 401(k) match of up to 6% after your first year.
• Take time off to recharge with two weeks of vacation in year one and three weeks in year two.
• Save money and time with our commuter benefits program.
• Stay healthy and earn financial rewards with our fitness reimbursement program and wellness incentives.
• Find your inner peace and boost your mental wellbeing with a complimentary subscription to the popular meditation app, Headspace.
• Access well-being support 24/7 through our Employee Assistance Program.
• Kick off your weekends early with Summer Fridays.
• Unlock your potential with development opportunities, including mentorship programs and LinkedIn Learning.
• Be inspired by our talented artists at our showcases and playbacks.

Pay Range

$55,000 – 61,000 per annum

The pay range listed above is dependent upon factors such as work experience, qualifications and business needs. In addition to the range above, this role is eligible for a discretionary annual bonus and applicable benefits.
 

Are you interested? Follow the link to apply!

BMG - est. 2008 - is the world's fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world's Most Innovative Companies by Fast Company, BMG's pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG's 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history.

BMG's fresh approach includes production music, films, books, artist management, merchandise, neighboring rights, and live as well as music publishing and recordings off the same service platform. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with. www.bmg.com

Company: BMG Rights Management (US) LLC 

Country: United States of America 

State/Region: New York 

City: New York 

Postal Code: 10016 

Job ID: 258494