Senior Coordinator, Royalty Services


About BMG

BMG is a new kind of music company. Our mission is clear; to help artists and songwriters make the very most of their songs and recordings in the digital age. That’s why we offer the best creative support, provide the best access to platforms and work hard to maximize the value of each and every copyright, ensuring all our clients receive all payments promptly and accurately. We are not a technology company – though we use the best technology. We are not just a music publisher or a record label – although we offer both services. BMG is a company with service, transparency and fairness at its heart and a commitment to being the best international music company for songwriters, artists and everyone who works with us.


Your Mission at BMG

The Royalty Services Senior Coordinator will manage key Departmental processes that ensure the correct payment of royalties to BMG’s clients in a timely and efficient manner and the accurate reporting of such payments in our royalty statements. This role will also service BMG’s diverse clientele across its various businesses (Publishing, Recorded Music, Production Music, Books, A/V) through inquiry resolution and the professional handling of sensitive client information, along with inquiries from internal employees across varying hierarchy levels and global territories.


Your Profile

  • You have strong analytical and problem-solving skills.
  • You have exceptional attention to detail and the ability to track and follow through on multiple concurrent projects to completion.
  • You are client-focused, with a solution-oriented mindset.
  • You have excellent communication and listening skills.
  • You are comfortable working in a team and are a self-starter. 
  • Your time management skills allow you to meet deadlines easily. 


What You’ll Be Doing


Client Service and Inquiry Resolution

  • Field client phone calls received by BMG front desk, and forwarded by departmental management. Log issues reported in calls in JIRA, and distinguish between issues that can be resolved by the Senior Coordinator, and those that must be assigned to other Royalty Services staff.
  • Independent resolution of basic to intermediate client inquires including change of address, bank account updates, tax updates, PayMeBMG and myBMG account creations, statement and payment questions, and income tracking.
  • Manage the departmental inbox, as necessary.


Royalty Distribution Operations

  • Assist Royalty Services Manager with any communication that is transmitted to clients during royalty distributions.
  • Perform tax form-related outreach and reviews for payable clients.


Web Portal Administration

  • Set up client accounts based on inquiries and other business channels. Provide tutorials and demos on an ad-hoc basis.
  • Review and process account requests submitted through myBMG and PayMeBMG.


Internal Document Management and Project Support


  • Contribute to Departmental deal reviews through participation in Client Balance Review and JV Review meetings.
  • Compile documents; e.g. historical royalty statements, for special projects based in Audit, Investments, and Business Affairs.
  • Miscellaneous scanning, digitization, and archiving of other royalty-impacting documentation; e.g. paper ACH enrollment forms, tax levies, estate & trust information.
  • Other ad-hoc special projects as delegated by department management


Payment Processing

  • Manage the Off Cycle Payment process which involves file preparation, payment request reviews, A/P compliance checks and file submission for approval each week.
  • Perform uploads of the processed off cycle payments to the royalty systems.
  • Manage any returned payments through resolution.
  • Coordinate with Finance and Bertelsmann Accounting Services (BeAS) to ensure that any open items are considered before reissue payments are requested.


Estate and Heir Setup

  • Manage the internal process of transferring royalty accounts to heirs when songwriters become deceased.
  • Act as liaison between estate administrators and BMG’s Legal and Business Affairs department.
  • Educate clients on BMG’s Heirs/Estates policy, including documentary requirements.




  • Bachelor’s Degree
  • 2-3 years of experience in a similar or related role
  • Experience using quantitative data for financial analysis purposes
  • Interest in working in music
  • Proficiency with Microsoft Outlook, Word and Excel.


Nice to Haves

  • Industry experience a plus, but not required
  • Experience with Counterpoint, Record Maestro, SAP, JIRA
  • Experience with Contract Review/Administration


What’s In It For You

  • Robust medical/dental/vision packages
  • Two weeks’ vacation in year one; three weeks’ vacation in year two
  • $500 fitness reimbursement
  • Diverse possibilities of personal and professional development including trainings and access to
  • Dollar for dollar match of up to 6% into 401(k) after your first year with the company
  • A fun and respectful community of people with a passion for music


Here at BMG we are committed to equal employment opportunity and so all applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.


BMG is the new model music company founded by Bertelsmann in 2008 as a direct response to the challenges of music’s digital revolution. Key to its innovative approach is the fact it represents the traditionally separate music publishing and recording rights off the same state-of-the-art platform internationally. BMG is already the world’s fourth biggest music publisher and the first new global player in the recordings business in decades. BMG’s pitch is unique – a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG’s 14 offices across 12 core music markets now represent over 2,5m songs and recordings, including the catalogues of Chrysalis, Bug, Virgin, Mute, Sanctuary, Primary Wave and Talpa Music, as well as literally thousands of artists and songwriters attracted by its fresh approach. BMG is owned by international media company Bertelsmann, which also includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with.


International offices are located in Berlin (HQ), Los Angeles, New York City, Nashville, Paris, Hilversum, London, Madrid, Milan, Stockholm, Sydney, Beijing, Sao Paulo


Company: BMG Rights Management (US) LLC 

Country: United States of America 

State/Region: Tennessee 

City: Nashville 

Postal Code: 37203 

Job ID: 81303


Nashville, TN, US, 37203

Nearest Major Market: Nashville

Job Segment: Accounts Payable, Medical, ERP, Bank, Banking, Finance, Healthcare, Technology