Junior Technical Support Analyst

Come As You Are.

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are.

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’

Junior Technical Support Analyst

Join our team as a Technical Support Analyst and play a pivotal role in helping BMG UK fulfil its commitment to our clients and customers, by making us a cutting edge world-class music company, supporting the technology we rely on to deliver our services.

This is a 7-month FTC covering parental leave, starting in February 2025, and you will be required in-office 5 days per week.

Key Responsibilities.

Operations 

• Carry out day to day administrative tasks and service requests as required by the business, for example starter / changer / leaver processes, meeting room checks, stock checks and procurement.  

• Monitor the support ticketing queue, triaging issues. 

• Address technical incidents and problems promptly in line with the business impact and urgency. Where possible, mitigate issues to prevent reoccurrence using continual improvement principles 

• Escalate issues and problems to Senior Manager – IT or external (Arvato) support services where appropriate 

Customer Service/Relationships 

• Provide friendly expert advice and technical support to internal and external staff in a timely manner 

• Liaise with external support staff (Lenovo Engineers etc.)  

Reporting 

• Attend weekly IT Meetings to review outstanding tasks and issues 

General Administration 

• Keep the IT office and server room clean, tidy and free of hazards.
   

Your Profile.

• Experience providing effective desktop and server support in an organisation of 100+ employees
• Exposure to Windows 10/11 Mac o2, Intune (Microsoft portal) and video conference Av, Teams / Office
• First class customer service and interpersonal skills
• A pro-active and patient problem solver
• Please note, there will be some physical work involved including deploying equipment to desks and carrying kit

Now, what's in it for you?

• 25 days pro-rated annual leave, plus 3 days between Christmas & New Year and an extra day for your birthday! 
• Flexible working opportunities.
• Subsidised gym membership.
• Private Health Insurance.
• Competitive pension scheme.
• All eligible parents, regardless of gender or sexual orientation, can receive up to 6 months of fully paid parental leave.
• Annual gig allowance.
• Artist showcases.
• Cycle to work scheme.
• Season Ticket Loan
• Workplace Nursery Scheme
• Access to our Employee Assistance Programme.
• Give As You Earn Scheme .
• A fun and sociable office environment.

Pay Range:

£30,000 - £32,000 per annum

The above salary is dependent upon factors such as work experience, qualifications and business needs. In addition to the range above, this role is eligible for a discretionary annual bonus and applicable benefits as listed above.

Are you interested? Follow the link to apply!

As a Disability Confident Committed organisation, we are dedicated to ensuring that candidates with disabilities are given a fair opportunity to demonstrate their abilities. Therefore, we guarantee an interview to applicants with disabilities who meet the essential criteria for the role.

Please note – there may be exceptional circumstances where the volume of applicants means we cannot interview all eligible candidates.

If you have any questions about the Guaranteed Interview Scheme or would like to confirm your eligibility, please reach out to us at career.uk@bmg.com.

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BMG - est. 2008 - is the world's fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world's Most Innovative Companies by Fast Company, BMG's pitch is unique - a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG's 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history.

BMG's fresh approach includes production music, films, books, artist management, merchandise, neighboring rights, and live as well as music publishing and recordings off the same service platform. BMG is owned by international media, services and education company Bertelsmann, whose other content businesses include the broadcaster RTL Group, the trade book publisher Penguin Random House and the magazine publisher Gruner + Jahr. With its multi-platform perspective, integrated technology platform and commitment to help artists maximize their income, BMG aims to be the best company in music to do business with. www.bmg.com

BMG is committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

Company: BMG UK Services – International 

Country: United Kingdom 

State/Region: London 

City: London 

Postal Code: W2 1AS 

Job ID: 276413