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IT Service Desk Specialist (f/m/d)


We are looking for a IT Service Desk Specialist (f/m/d) to join our headquarters in Berlin.

Your Mission

The BMG IT Service Desk is the first point of contact for our customers, contractors as well as for our internal employees in case they have an issue or would like to request a service. The role’s main purpose therefore is to log and monitor the status of such incoming queries and to answer inquiries on basic technical topics and advise on solving problems. You will be part of a dynamic, fast-paced team, where your ultimate goal will be to ensure that any interaction with BMG Service Desk is a positive experience for our customers.


Your Responsibilities

  • Ensure all office IT related issues and problems are resolved
  • Resolve support issues on PC/Mac and iDevices, including desktop applications
  • Provide sufficient analysis and follow up action on issues
  • Ensure the office IT infrastructure is proactively monitored and maintained
  • Create and maintain support & HowTo articles for your teammates and customers
  • Ensure all IT assets (Hardware & Software) are tracked and kept up to date
  • Support customers remotely as well as in person
  • Ensure all tickets assigned are worked on, updated and resolved
  • Working with field engineers to visit customers/employees if the problem is more serious


Your Profile

  • You have successfully completed a professional education or equivalent in an IT-related field.
  • You are a team player with a focus on service-oriented mindset and approach to work.
  • You enjoy working independently.
  • You already have IT Service Desk or operations experience.
  • Ideally, you have working knowledge in TCP/IP networking and routing, end user desktop support/setup.
  • Your communication skills are very good, including creation of user documentation and technical documentation.
  • Fluent English and German language skills complete your profile.


Now let’s see what’s in it for you

  • The unique BMG culture, empowering and driven by strong values 

  • A 21st century working environment, collaborative and flexible 

  • A commitment to help team members develop long-term careers at BMG with in-house training and the renowned Bertelsmann University  

  • A fun and respectful community of people with a passion for working for artists and songwriters 


What you should know about us

BMG – est. 2008 – is the world’s fourth-biggest music company, the first new global player in the music business of the streaming age, and a record label and music publisher in one. Named in 2020 one of the world’s Most Innovative Companies by Fast Company, BMG’s pitch is unique – a relentless focus on fairness and transparency and service to its artist and songwriter clients. BMG’s 20 offices across 12 core music markets now represent over three million songs and recordings, including many of the most renowned and successful catalogs in popular music history. BMG is owned by international media, services and education company Bertelsmann. 


Come as you are

As the great Kurt Cobain* once said, “Come as you are.” BMG is committed to providing equal employment opportunities and we celebrate diversity in all forms. Equal opportunity runs deep in our core value of fairness and we are determined to create a truly inclusive work environment, where everyone can flourish. If you’re good at what you do, come as you are. 

All applicants to BMG will receive equal treatment regardless of age, disability, gender identity or expression, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. 

*BMG is the proud representative of Kurt Cobain’s publishing catalogue, including the 1992 single ‘Come As You Are’. 


Are you interested? Then send us your application and all the convincing arguments why you are the right person to get this job. 


Unternehmen: BMG RIGHTS MANAGEMENT GmbH - Corporate 

Land: Germany

Region: Berlin

Stadt: Berlin

Postleitzahl: 10117

Job ID: 224801

Date:  Jun 18, 2022

Berlin, BE, DE, 10117

Job Segment: Service Desk, Media Publishing, Social Media, Technical Support, Bilingual, Customer Service, Publishing, Marketing, Technology

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