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Collections Agent



Contact Centre Collections Agents:  Immediate starts available

Treating Customers Fairly is what we do.  We are here to help and treat customers with fairness, understanding and compassion.  Do you have the ability to relate to people from various backgrounds?  Are you a good listener and someone who is self-motivated?  Yes, then Arvato Financial Solutions is looking for you to join our growing Contact Centre team.

The role will have full training provided and is available on a fully employed basis of 40 hours weekly.

If holiday is important to you we offer a basic of £20,800, to £22,600 OTE with 33 days holiday

If you would prefer a higher basic we offer £21,527, to £23,327 OTE with 28 days holiday

Our office is in George Square, Glasgow,

What we offer:

  • Flexible working patterns
  • Recognition and Awards
  • Long Service Rewards
  • Life Assurance
  • Reward Gateway programme offering discounts at hundreds of top retailers and generous cashback schemes.
  • WeCare Employee Assistance programme supporting medical, mental health and wellbeing.
  • Company Pension
  • Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development.

The role:

You will be the first point of contact for customers and by using your listening skills you will help them to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans that are both sustainable and affordable.

We have full time permanent positions available, 40 hours per week including one 8am start, one 8pm finish, 5pm on Friday and one Saturday every 4 weeks (9.00-13.00). 

Experience within customer service is required and full training will be provided on joining. 

What you will require:

  • Clear CRB and a satisfactory Credit Check
  • Full and satisfactory employment references
  • Confident with the ability to work well under pressure and excellent communications skills


About Arvato:

Arvato Financial Solutions (AFS) is part of Bertelsmann, a media, services and education company that operates in about 50 countries worldwide.  At AFS, we optimise the financial performance of our clients through leading-edge credit management solutions.  By replacing uncertainty and risk with structure and trust, we empower sound financial transactions around the globe.  AFS operates in 20 countries with a focus on Europe and America employing c7,500 staff.


Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: Glasgow Area 

City: Glasgow 

Postal Code: G 

Job ID: 148167

Date:  28-Nov-2022

Glasgow, GLG, GB, G

Job Segment: Supply Chain Manager, Call Center, BPO, CRM, Relationship Manager, Operations, Customer Service, Technology

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