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Field Based Collections Agent London £29,139 to £36,219 OTE



Field Agents:  Immediate starts available

Treating Customers Fairly is what we do.  We are here to help and always treat customers with fairness, understanding, and compassion.  Do you have the ability to relate to people from various backgrounds?  Are you a good listener and someone who is self-motivated?  Yes, then Arvato Financial Solutions is looking for you to join our growing Field Team.

The role will have full training provided and is available on a fully employed basis of 40 hrs weekly.

What would be on offer:

  • A basic package of £29,139 (includes a car allowance) - if your postcode is N, NW, SW, W, WC, E and EC. 
  • A competitive bonus with an OTE of £36,219.
  • 33 days paid annual leave
  • Flexible working patterns with lots of overtime opportunity
  • Recognition and Awards
  • Long Service Rewards
  • Company Pension
  • Company Mobile & Tablet device
  • Fuel Card and Company Expenses
  • Reward Gateway programme offering discounts at hundreds of top retailers and generous cashback schemes
  • WeCare Employee Assistance programme supporting medical, mental health and wellbeing.
  • Life Assurance
  • Access to an extensive learning catalogue of over 10,000 courses related to personal and/or professional development
  • Full PPE will be provided

Looking for a self-employed opportunity instead, then a realistic OTE of £40 to £45k is available.

The role:

This is not a bailiff/repossession role; we are #Heretohelp, and your role will be to visit customers in arrears on behalf of major Energy and Water Utilities.  Using your listening and negotiation skills, you will help customers take positive steps to address their debt situation, identifying the most appropriate solution based on their circumstances.

As you become more experienced, you will also support the installation of Pre-Payment meters under warrants obtained with your responsibility to oversee the installation with the assistance of an engineer and locksmith.

The postcode or area you’d like to work isn’t listed?  That’s ok, we have nationwide vacancies, and new opportunities will continue to become available as we grow.  Therefore please still get in touch.

What you will require:

  • Clear CRB and a satisfactory Credit Check
  • Full and satisfactory employment references
  • Full UK Driving Licence with access to your own vehicle
  • Confident with the ability to work well under pressure and excellent communications skills

About Arvato:

Arvato Financial Solutions (AFS) is part of Bertelsmann, a media, services and education company that operates in about 50 countries worldwide.  At AFS, we optimise the financial performance of our clients through leading-edge credit management solutions.  By replacing uncertainty and risk with structure and trust, we empower sound financial transactions around the globe.  AFS operates in 20 countries with a focus on Europe and America employing c7,500 staff.



Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: London 

City: London 

Postal Code: London 

Job ID: 212481

Date:  23-Jan-2023

London, LND, GB, London

Job Segment: Supply Chain Manager, Supply Chain, CRM, BPO, Counseling, Operations, Technology, Healthcare

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