Customer Service Advisor

Contact Centre Collections Agents:  Immediate starts available

Treating Customers Fairly is what we do. 

We are here to help and treat customers with fairness, understanding and compassion. 

Do you have the ability to relate to people from various backgrounds? 

Are you a good listener and someone who is self-motivated? 

Are you ready for an incredible career opportunity?

Yes!? Then Arvato Financial Solutions is looking for you to join our dynamic and growing Contact Centre team.

The role will have full comprehensive training provided and is available on a fully employed basis of 40 hours weekly.

If holiday is important to you we offer a basic of £22,672, to £24,472 OTE with 33 days holiday.

If you would prefer a higher basic we offer £23,462 to £25,266 OTE with 28 days holiday.

The role:

You will be the forefront of our customer interactions and by using your listening skills you will help our valued customers to achieve the best outcome by establishing their financial circumstances in order to negotiate repayment plans that are both sustainable and affordable.

We have full time permanent positions available, 40 hours per week including one 8pm finish and 1 Saturday morning (09.00-13.00) per month.

Our roles are full time office based in our office in the heart of Glasgow in George Square.

What you will require:

• Customer service experience is required.
• Strong computer skills.
• Clear CRB and a satisfactory Credit Check.
• Full and satisfactory employment references.
• Confident with the ability to work well under pressure and excellent communications skills.

What we offer:

• Flexible working patterns.
• Recognition and Awards for your exceptional performance.
• Long Service Rewards to celebrate your commitment to our team.
• Life Assurance.
• Reward Gateway programme that unlocks exclusive discounts at hundreds of top retailers and offers generous cashback schemes.
• WeCare Employee Assistance programme dedicated to supporting your medical, mental health and overall well-being.
• Company Pension to secure your future.
• Access to an extensive learning catalogue featuring over 10,000 courses for your personal and professional development.

About us 

We are Arvato Financial Solutions. And we believe everyone should be in control of their financials. We ask you to join in. Because together with you, we build the most human-centric fintech. We build on experience of more than 50 years. More than 5,000 people in 13 countries drive our company and contribution to society. And we have their backs. We make sure they feel supported and included: Across teams, across physical and invisible borders and across the globe. 

Our world is growing. And we’re here. Together, we’re finding smarter, simpler, seamlessly connected ways to manage money. By leveraging data and financial technology, our holistic solutions provide flexible payments, smarter accounting, and fair debt collection, all aimed at fostering everyone's financial growth. 

And. Everything we do, starts with you. Join us and let‘s build a more sustainable financial future, together. 

Company: Arvato Financial Solutions Limited 

Country: United Kingdom 

State/Region: Glasgow Area 

City: Glasgow 

Postal Code: G2 1EG 

Job ID: 260809