Financial Customer Service Agents (m/f/d)



Our company is looking for several

Financial Customer Service Agents (m/f/d)

in full-time or part-time in Berlin


You will be responsible for:

  • Provide excellent advice and support for our customers regarding all product-related questions
  • Responding customer enquiries via the communication channels phone and e-mail
  • Identify and report any potential for product improvement to your team leader
  • Establish and maintain a good working knowledge of the relevant processes
  • Working openly and collaboratively with other team members with different cultures and mentalities


Your skills:

  • Excellent communication skills, both verbal and written
  • Ability to speak English and one (+) additional language: Spanish, Italian, French or German
  • Working experience in professional customer care is a plus
  • A pronounced service- and solution-oriented mindset
  • Working independently and being flexible
  • Active listening and empathy competence


We offer you...

A cooperative partnership. Quality is our ambition, commitment and creativity are our driving forces, finding solutions is our business – you demand, we deliver. We are people who do not just do a job – we are people who get involved and play a part, with competence and pleasure. Through this we create jobs that are valuable – in every respect!

Who we are

Let's be honest, finance is complicated. So we at Arvato Financial Solutions are proud to be guiding international as well as renowned local companies through the complex world of cash flows. Whether our customers sell shoes in e-commerce or offer telecommunications services, our services ensure efficient credit management for the best possible financial performance. Our approximately 7,500 employees solve new challenges in payments and complex data riddles every day, and do so cleverly, analytically and with an eye for every little detail as that is our DNA. We are seeking colleagues who want to take an active part in this - whether they are young professional, IT specialists, data analysts, advisers, managers or lateral entrants. And thanks to our presence in around 20 countries with a focus on Europe and America, there will usually be the right job available nearby. Innovate Yourself.


We keep what we promise:

More information at Are you already convinced? Then we look forward to your online application with salary expectations and the earliest possible start date.


Responsible for data protection in your application is the BFS finance Münster GmbH. BFS finance Münster GmbH,  Höltenweg 35 in 48155 Münster,  processes your data in order to establish an employment relationship on the basis of Art. 6 sec. 1 (b) GDPR / § 26 (1) 1 BDSG. The storage duration for this process is 6 months long and starts with the completion of the application. You can contact the company privacy officer at the above postal address or via the following e-mail Further information on data protection can be found at


Berlin, BE, DE, 13629

Job Segment: Telecom, Telecommunications, Financial, Customer Service, Technology, Finance