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Your Tasks

  • Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.

  • Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.

  • Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.

  • Candidate will assist our customers via phone, email, chat & on-site support.

  • Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.

  • Manage onsite support tickets within service level

  • Respond to customer issues via phone, email, chat & on-site support

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions

  • Determining the best solution based on the issue and details provided by customer

  • Document customer interactions

  • Escalate issues to the next Tier with next level of difficulty as needed

  • Install, make changes, and repair computer hardware and software

  • Monitor site to proactively identify and resolve issues

  • Oversee customer communication through to resolutions

 

Your Profile

  • Minimum of 2 years experience working with RF Guns
  • Minimum of 2 years experience with network configurations
  • Familiarity working in Azure Active Directory
  • Experience working in Windows 11 enviornment

 

We Offer

  • Salary range: $70,000 - $75,000 per year

  • Medical, Dental, Vision, Life Insurance, and Disability Pay.

  • 401(k) with company matching up to 6%.

  • Paid Time Off, including paid holidays.

  • Flexible Spending Accounts.

  • Voluntary benefits such as legal and financial assistance, pet insurance, and more.

  • Employee Assistance Program.

  • Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

  • Commuter benefits.

  • Employee engagement activities. 

 

 


Nearest Major Market: Los Angeles

Job Segment: Technical Support, Network, RF, Technician, Technology, Science

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