Your Tasks
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Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.
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Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
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Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.
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Candidate will assist our customers via phone, email, chat & on-site support.
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Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.
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Manage onsite support tickets within service level
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Respond to customer issues via phone, email, chat & on-site support
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Perform remote troubleshooting through diagnostic techniques and pertinent questions
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Determining the best solution based on the issue and details provided by customer
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Document customer interactions
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Escalate issues to the next Tier with next level of difficulty as needed
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Install, make changes, and repair computer hardware and software
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Monitor site to proactively identify and resolve issues
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Oversee customer communication through to resolutions
Your Profile
- Minimum of 2 years experience working with RF Guns
- Minimum of 2 years experience with network configurations
- Familiarity working in Azure Active Directory
- Experience working in Windows 11 enviornment
We Offer
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Salary range: $70,000 - $75,000 per year
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Medical, Dental, Vision, Life Insurance, and Disability Pay.
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401(k) with company matching up to 6%.
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Paid Time Off, including paid holidays.
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Flexible Spending Accounts.
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Voluntary benefits such as legal and financial assistance, pet insurance, and more.
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Employee Assistance Program.
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Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
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Commuter benefits.
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Employee engagement activities.
Nearest Major Market: Los Angeles
Job Segment:
Technical Support, Network, RF, Technician, Technology, Science