YOUR TASKS

Inventory Management & Control:

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning. 
• Coordinate return shipments (e.g., create return labels).

Client Issue Resolution:

• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.

Process Optimization & Documentation:

• Continuous involvement and support with departmental process improvements

Business Reviews & Client Consultation:

• Participate in business reviews with the customer.

Operational Leadership & Oversight

• Work closely with operations to ensure program requirements are met.
• Abide by all company safety and hygiene regulations
• Any additional tasks that may be assigned to ensure an efficient, safe, clean, and goal-oriented work environment
• This job description is not intended to be a comprehensive list of duties and responsibilities, the Company reserves the right to change or modify the job description at any time, with or without notice.

YOUR PROFILE

• At least two years of Customer Service experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required 
• High School Diploma or equivalent
• 3PL, Supply Chain, Logistics or similar experience preferred
• Ecommerce experience preferred
• SAP knowledge preferred

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.