Your Tasks

• Provide technical support to users by serving as the first point of onsite contact for internal customers seeking technical assistance.
• Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
• Provides answers to customers by identifying problems, researching answers, and guiding through corrective steps.
• Candidate will assist our customers via phone, email, chat & on-site support.
• Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond onsite span of control or expertise.
• Manage onsite support tickets within service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor site to proactively identify and resolve issues
• Oversee customer communication through to resolutions

Your Profile

• Minimum of 2 years experience working with RF Guns
• Minimum of 2 years experience with network configurations
• Familiarity working in Azure Active Directory
• Experience working in Windows 11 enviornment

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.  

• 401(k) with company matching up to 6%.  

• Paid Time Off, including paid holidays.  

• Flexible Spending Accounts.  

• Voluntary benefits such as legal and financial assistance, pet insurance, and more.  

• Employee Assistance Program.  

• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.  

• Commuter benefits.  

• Employee engagement activities.