Salary:
Location: East Midlands Gateway

Reporting to the Operations Manager you will oversee and coordinate the activities of your team to ensure the smooth and efficient running of the operation. 

Your Tasks

• Leading and managing and team to achieve and exceed SLAs
• Distributing work orders and ensuring the workload of the employees
• Steering, coordinating, and implementing processes as well as planning the daily business activities 
• First point of contact for all process and technical faults and forwarding of reports to the involved departments
• Identifying issues or problems and initiating corrective measures and success control
• Ensuring SLA compliance
• Working in the SAP system
• Participating in resource planning (staff and infrastructure)
• Creating and evaluating reports
• Ensuring the quality and service level specifications 
• People management activities

Your Profile 

• Experience of working with computerised systems
• Experience and understanding of working in a temperature-controlled environment an advantage
• Able to demonstrate reliability, good time management and organisation skills
• Good written and verbal communication.
• Good numerical skills and record keeping skills.
• Able to demonstrate excellent attention to detail.
• Show the ability to take ownership of an issue, seeing it through from start to finish in a professional manner.
• Strong customer focus.

We Offer 

• 25 days annual leave with the option to purchase up to an additional 5 days  
• Pension contribution 
• A life assurance policy that pays out 4 x Salary  
• Employee Assistance Programme that provides you with confidential support, information, and advice to help you 
• Employee Discount Scheme through Treats 
• Free car parking