Salary: circa £50,000

Location: Hams Hall

We are seeking a dynamic and experienced Key Account Manager to join our team. In this role, you will be responsible for managing and developing key client accounts, ensuring their supply chain needs are met with excellence. You will work closely with clients to understand their business objectives and provide tailored solutions that enhance their supply chain operations.

Your Tasks

•    Commercial management, relationship, and ownership for the client, including P&L 
•    Oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance, and Satisfaction Surveys; ensure all internal reporting and analysis is delivered.
•    prepare monthly and quarterly business reviews and other client routine meetings for account review and chair these meetings as required.
•    Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
•    working with the client and internal stakeholders in relation to the account evolution and growth.  
•    Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs.
•    Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies
•    Managing any account escalations to ensure timely resolution. 
•    Team management 

Your Profile 

Someone who has excellent business acumen and experience in customer account management, resolving complaints, and preventing additional issues by improving solutions. Customer-centric, with the desire and ability to build and maintain relationships.  Excellent verbal and written communication.
Excellent leadership skills with success in developing high-performing teams.

We Offer 

•    25 days annual leave with the option to purchase up to an additional 5 days  
•    Pension contribution 
•    A life assurance policy that pays out 4 x Salary  
•    Employee Assistance Programme that provides you with confidential support, information, and advice to help you 
•    Employee Discount Scheme through Treats