Are you available as a Customer Support Supervisor and eager to take part in the implementation of our new customer at our new warehouse in Echt? 

Take your next career step with us as a Customer Support Supervisor and grow professionally and personally with a steep learning curve. This is not your average Customer Support role. You will be involved from day one in setting up the support function for a major new client. In the coming months, the customer support team will be built up around you. This makes the role ideal for an experienced Customer Support Officer who is ready for the next step in their career.
You’ll be trained and closely supported by the Customer Support Manager, who will guide you as you grow into a leadership role. You'll have the chance to influence processes, build a new team, and shape the future of customer support at our Consumer Product division in Echt.

We’re on it! Are you on it?

Our belief is that our company mindset should align with your personal mindset. Let’s see if we are a match. Do you dare to take the initiative, and do you always look for opportunities? Are you willing to commit & deliver to take responsibility for your job? Do you have the constant ambition to go that extra mile for your customers and colleagues? And are you a true team player, as we act as one team, one company? Four times ‘yes’? Then we are the right company for you!  

YOUR TASKS

• Actively support the implementation of a new client and the setup of the customer support team;
• Achieve key targets related to service delivery, profitability, and customer satisfaction;
• Manage client reporting (KPIs, invoicing, status reports);
• Act as the first point of contact for escalations (internal and external);
• Work closely with operations to translate client requirements into action;
• Support the Customer Support Manager in hiring, training, planning, and evaluating team members;
• Continuously evaluate and improve processes;
• Lead internal meetings and client updates.

YOUR PROFILE

• You have experience coaching and motivating people within a Customer Support team;
• Strong communication skills in English;
• You are results-driven and customer-focused;
• Able to balance hands-on customer interaction with leadership responsibilities;
• HBO/Bachelor’s degree or equivalent experience preferred;
• Good MS Office skills; SAP experience is a plus

WE OFFER

• Salary between €2.447 and 4.004, and we top it off with 8% holiday allowance, a fully paid retirement plan and discounted gym memberships;
• We offer a time for time arranement and a performance bonus;
• 25 paid vacation days, possibility to extend these to 28 vacation days;
• Versatile working environment with creative freedom, flat hierarchies and an open corporate culture;
• Opportunity to accompany the development of one of the most modern logistics centers in Europe from the very beginning and to quickly take on responsibility;
• Very good development opportunities at a growing logistics location.