The Technical Services Lead is responsible for leading and developing a high-performing team, while fostering a proactive, inclusive, and safety-focused culture. This role is central to ensuring the consistent delivery of high service standards, managing daily operations, and supporting the well-being and development of the team. Acting as a key on-site presence, the Lead will maintain visibility with both customers and team members, ensuring timely resolution of issues, alignment with customer expectations, and continuous service improvement.

YOUR TASKS

• Lead start-up teams and provide day-to-day leadership across field operations.

• Promote a strong safety culture and ensure adherence to customer SOPs and internal standards.

• Coach and support supervisors and team members to drive high performance.

• Define team structure, support recruitment, onboarding, and performance reviews.

• Maintain a strong presence at customer and third-party sites to oversee operations, collections, and stock verifications.

• Coordinate with vendors and planning teams to ensure readiness and resource alignment.

• Resolve on-site issues quickly and professionally; escalate concerns as needed.

• Act as the primary point of contact for customers, ensuring clear communication, responsiveness, and relationship management.

• Monitor KPIs, provide feedback to leadership, and ensure consistent service delivery.

• Maintain accurate documentation of customer requirements and site protocols.

YOUR PROFILE

• Proven experience leading large teams, ideally in logistics or data center environments.
• Strong leadership, communication, and interpersonal skills across all organizational levels.
• Demonstrated success in driving operational improvements and team performance.
• Skilled in coaching and developing teams to achieve high-impact results.
• Highly organized with the ability to manage multiple priorities.
• Proficient in Microsoft Excel, Word, and Office 365.
• Excellent written and verbal communication skills.
• Valid U.S. driver’s license and willingness to travel frequently within the U.S.
• Availability for initial training in Europe (2–4 weeks).

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.