IT User Coordinator

Are you looking for a high energy, strategic, and fast-paced position as a IT User Coordinator?  Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.  We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.  Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

As a IT User Coordinator at Relias, you will play a pivotal role in ensuring seamless user experiences across our platform. You will be responsible for managing user accounts, permissions, and access levels to our software applications. The ideal candidate will possess a blend of technical expertise, customer-centric focus, and meticulous attention to detail.

WHAT YOU’LL BE DOING:
•    Create user accounts and access controls across all software platforms
•    Assist in the development and implementation of user management policies and procedures
•    Update Active Directory Group membership
•    Monitor user activity and troubleshoot access issues
•    Support a repository of user accounts, permissions, and security settings
•    Collaborate with IT, Information Security, and Vendor Management teams to ensure system integrity and security 
•    Collaborate with Enablement to ensure the organization is receiving highest value from software tools
•    Provide technical support to users and respond to user inquiries in a timely and professional manner 
•    Maintain up-to-date knowledge of industry best practices for user access management
•    Participate in regular audits of user access and security settings

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:
•    Excellent problem-solving skills and ability to troubleshoot technical issues
•    Customer-focused 
•    Strong communication skills to interact effectively with team members and users
•    Ability to handle multiple tasks simultaneously and meet deadlines
•    Knowledge of Microsoft Office Suite, particularly Excel
•    Basic knowledge of user access controls and system administration with a SaaS company
•    Bachelor’s degree or equivalent

IT WOULD BE IDEAL IF YOU HAVE:
•    Experience with Jira or other agile workflow communication tools
•    Experience with Miro
•    Experience with a CRM, such as Salesforce
•    Experience in a Customer Service role
 

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Company: Relias LLC 

Country: United States of America 

State/Region: North Carolina 

City: Morrisville 

Postal Code: 27560 

Job ID: 269869