The Quality Lead will supervise all Quality personnel and assign daily floor coverage based on production demands. This individual is responsible for the accuracy of evaluations, analysis and overall performance of Transaction Monitoring (Quality Coach) Team. Additionally, this supervisor is responsible for their staff’s development. The supervisor is responsible for the proactive identification of account level performance related opportunities by KPI up to and including customer experience drivers, customer satisfaction levers and knowledge management improvement areas.

YOUR TASKS

• Ensuring and maintaining effective employee relations
• Inspect and monitor accurate performance trends report data for each PPM metrics
• Ensure that all employees receive proper training in all areas
• Coordinating job rotation and cross-training, meet customer expectations, generate weekly quality metric reports, conduct annual performance reviews for all direct reports, evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans
• Ensure facilitation and coordination of calibration process and sessions
• Review daily time keeping via Kronos
• Manage and approve direct report time off
• Complete RCA's for non-compliance issues
• Oversee and administer audits of key support processes with each account
• conduct periodic audit of staff and departmental processes and recommend changes
• Ensure consistent application of the quality process
• Attend and facilitate client calibration monitoring sessions
• Facilitate quality training initiatives as needed
• Diagnosis continuous improvement opportunities applicable to account, workgroup and department. 

YOUR PROFILE

• 2+ years as a Quality Inspector/Supervisor in similar environment
• SAP experience
• Experience with ISO9001 preferred
• Attention to detail
• Customer service oriented
• Professional demeanor held at all times
• Able to stand for extended periods of time
• Able to walk in a warehouse environment

WE OFFER

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.