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Technical Support Manager (f/m/d) - Data Management

Location: Hamburg, Berlin, Köln, Düsseldorf, Gütersloh, München oder Remote


smartclip is the adtech development unit of RTL Group — Europe’s leading free-to-air broadcaster group. Our proprietary advertising technology is custom-built for the needs of European broadcasters and publishers — enabling media owners to implement smarter monetisation strategies. We are committed to delivering the most innovative video ad experiences spanning in-stream, out-stream, connected TV, addressable TV, and gaming — ultimately empowering brands with true cross-screen storytelling opportunities on all devices. The media sales division of smartclip will merge with RTL AdConnect and G&J iMS to form RTL AdAlliance, an international advertising and technology sales champion. Once the merger is complete, smartclip will focus strictly on technology development.

Headquartered in Hamburg, smartclip has offices in Berlin, Munich, Düsseldorf, Cologne, Gütersloh, Stockholm, Oslo, Helsinki, Amsterdam, Milan, and Rome. 


For more information: 
Please visit and follow us on Twitter and LinkedIn.



Your role

We are looking for a hands-on Technical Support Manager who is curious, eager to learn, enjoys working in a high pace and constantly evolving industry. You will play a key role in our Technical support team and will have a close relationship with our Business product manager responsible for our Data and Audience products. You will be the support expert when it comes to all aspects of and products relating to the data solutions that we have in place, ranging from Audience management and identification to reporting and insights.


Your position in our team

  • Support in event of malfunctions or problems relating to the different aspects of the technology offered by smartclip. 
  • Provide support on clarification questions on the products, available platforms and technical features offered. 
  • Clearly coordinate and communicate with stakeholders, in case of issues, to facilitate future learning and prevention. 
  • Use your excellent problem solving skills and strong data analyse skills to understand and support our customers. 
  • Identify any needs for training or improvement or needs pertaining to documentation.


Your profile

  • You have successfully completed your business or technical studies, e.g. in business or media informatics, or a comparable commercial or technical apprenticeship (e.g. marketing communications specialist or IT specialist for application development).
  • High degree of organizational skills, individual initiative, affinity with technology, data principles and personal accountability.
  • You enjoy working (independently) with new technologies and systems and have a willingness to learn HTML/CSS, XML or JavaScript are ideally not completely unknown to you.
  • You convince us with your high level of initiative and communication skills as well as your good analytical skills, your solution-orientated way of working and your great flexibility.
  • As an open and communicative team player (m/f/d), you are the perfect fit for us
  • Fluent in German and English, written and verbally. Any additional language (Dutch, Italian and Spanish) is a big plus.


Your benefits

  • Our Approach:
    We are driven by exciting projects that enable freedom for personal design and development opportunities. We pride ourselves on leveraging the latest technologies to stay ahead, including Node.js, C++, Java, Scala, Python, SQL, TypeScript, JavaScript, React, Docker, Kubernetes, AWS, Google Cloud, and many more.
  • Tools & Equipment:
    We provide you with State-of-the-art equipment. Whether you prefer Mac, Linux, or any specific tool, you’ll have access to top-of-the-line equipment and state-of-the-art tools and programs.
  • Flexible Work Environment:
    From embracing remote work opportunities to offering an “honour system-based” approach to working hours to “Smart Fridays” — our latest four-day workweek option — we understand the value of flexibility.
  • Continuous Development:
    Investing in your growth is a priority for us. We offer diverse training opportunities through Udacity, Coursera, hackathons, conferences, and personal and professional coaching & training
  • What else we offer you:
    We take care of our employees. That’s why we offer attractive company benefits, such as contributions towards the Deutschland-Ticket and JobRad, discounted fitness packages with Urban Sports Club, a free RTL+ premium subscription, corporate benefits discounts, engaging company events, and much more.



Come be a part of our highly motivated team, united by a shared passion for digital processes!


Sounds exciting?

Then we should get to know each other! Please upload your CV.

smartclip is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, ethnicity, nationality, age, gender, gender identity, religion, sexual orientation, disability, or any other diverse characteristics.

HR Contact

Sarah Leers

Senior Recruiter



Company: smartclip Europe GmbH 

Country: Deutschland 

State/Region: Berlin 

City: Berlin, Köln, Gütersloh, Düsseldorf, Hamburg or remote

Postal Code: 20457, 33332, 10435, 50679 

Job ID: 268510

Datum:  21.04.2024

bundesweit, BE, DE, 20457, 333

Stellensegment: Technical Support, Web Design, TV, Data Management, Bilingual, Technology, Creative, Data

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