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Date: 27-Nov-2017

Location: Warwick, WAR, GB, CV34 6DA

Status: Open Position

Company: Financial Solutions 

Requisition ID: 13368

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Quality Specialist Opportunities, Arvato Financial Solutions, Warwick


We’re always on the lookout for talent at Arvato. We are looking for Quality Specialists who are proud and passionate with excellent organisation and communication skills to work within our new Contact Centre for an exciting blue chip client. Located in a high quality office space close to Warwick town centre and Leamington Spa.
 

We pride ourselves on providing exceptional customer support.  Our staff are talented individuals who engage effectively with customers and are passionate about providing first-class assistance leading to complete customer satisfaction.

 

Our approach to people is shaped by our culture of partnership, entrepreneurship and creativity. You’ll contribute to the team’s success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service and with on-going training, we’ll help you to develop and grow.
 

During your career with us, we want you to discover something new about your work continually and yourself, grow professionally and develop lasting and meaningful relationships with colleagues and clients.


What you’ll needed to do:

 

  • Quality Audit Review and champion customer satisfaction within target audience
  • Complete a sample of quality review required for both transactions and queries within required timeframe 
  • Validate if correct and appropriate process has been followed
  • Provide feedback on audit methodology, with respect to feasibility, ease of use and effectiveness
  • Production of quality review and findings reports

 

What we can offer you:
- Competitive salary of 25K
- Excellent on the job training and on-going core skills development
- Life assurance
- Access to company pension scheme (After qualifying period)
- Perkz; exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more
 

Hours:

 - 40 Hours per week

- Our shift patterns vary however our current office opening hours are 8:00am - 9:00pm, Monday to Friday and Saturday 9:00am – 5:00pm.
 

Submit your CV today and one of our team will be in touch.
 

About Arvato:
A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries. www.arvato.com

 

Arvato is a trusted business outsourcing partner to the private and public sectors.  We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

 

We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.

 

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.


We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


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