Customer Service Advisor (Volkswagen Fleet)

We’re always on the lookout for talent at Arvato. We are looking for enthusiastic; customer focussed courageous people to work within our Fleet Customer Service Team for our Blue chip client Volkswagen Financial Services.

Our site is located in our offices close to Warwick town centre and Leamington Spa.


The role of the Fleet Operations Advisor is to provide services to business users, which can be from small business to large corporate fleets, as well as personal leasing customers. You’ll be managing all services from activation of the agreement to collection of the vehicle at the end of the contract. Fleet Operations advisors provide a dedicated service, ensuring that vehicles and customers are supported at every stage of their agreement.


The role is paramount to supporting  our “We Know” approach to vehicle leasing  ensuring the needs of our customer is balanced with the requirement to carefully manage our asset. This means ensuring our customers experience a first time resolution service at every touch point, from first quotes to new vehicle orders, contract amendments, in-life queries, and end of contract and vehicle return processes.


We are looking for people who care about their work. We pride ourselves on providing exceptional customer support and offer excellent training and support both when you start and as you build a career with us.


What you’ll need:

Excellent customer service skills

Very good communication skills, both written and verbal coupled with a great attention to detail

A professional telephone manner

Personal accountability and the willingness to take ownership of your workload

The ability to work as part of a team but still have the drive to work on your own initiative


What would be an advantage:

Experience of working within a B2B or customer services environment ideally, in a  Financial Services regulated environment or automotive organisation

Ability to work in a fast paced environment while maintaining a high level of Customer Service

Enthusiasm to learn and develop within the role, taking on board new tasks and processes as the role grows


What we can offer you:

Competitive salary, £18,400

Excellent on the job training and on-going core skills development

Life assurance

Access to company pension scheme (After qualifying period)

A Comprehensive and competitive benefits package including access to Perkz; exclusive staff discounts at holiday, leisure and other retailers, including; Costa, Vue and more



40 Hours per week

Monday to Friday 9.00am-6:00pm and Saturdays as and when required



Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.

We design, deliver and differentiate customer service on behalf of some of the world’s most respected brands. Arvato CRM Solutions has approximately 45,000 people at more than 100 customer service centres in 27 countries speaking 35 languages. It is a part of Arvato, the world’s third largest business process outsourcing (BPO) provider that provides customer services, supply chain solutions, financial services, and IT solutions, and has total revenues of €3.8 billion (FY2016). Arvato is a division of Bertelsmann.

We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.


Company: Arvato Limited - Arvato CRM UK 

Country: United Kingdom 

State/Region: Warwickshire 

City: Warwick 

Postal Code: CV34 

Job ID: 39772

Job Segment: Transportation, Supply, BPO, Customer Service, Operations, Automotive