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ZARA Xmas Sales Associates - £300 PW - Immediate

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Date: 26-Nov-2017

Location: Slough, SLG, GB, SL2 3TN

Status: Open Position

Company: Arvato Limited - Arvato CRM UK 

Requisition ID: 6797

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(Immediate Interview. Xmas Sales cover - 1-2 month fixed-term contract to permanent)

Here at Arvato UK, our values are one of the things that set us apart. They influence our partnerships, making sure they are flexible and focused on clients, creative and innovative, and exhibit a care and responsibility that extends further than a mere business relationship.

Based at our UK Head Office in Slough, you will be representing one of the world’s largest international fashion brands ZARA, whose global success has been driven by its creativity and belief that the customer is at the heart of everything they do.

*We’re extremely busy over the Xmas period and we’re looking for talented individuals who also may wish to stay with us on a permanent basis following and progress in an exciting career at Arvato. Ideally with full training in December, you must be able to work between Christmas and new year - that's when a lot of customers will be purchasing goods. 

The job:

Within our Contact Centre business, providing excellent customer service is the main goal of our staff. These are talented individuals who engage effectively with callers and provide first-class assistance leading to complete customer satisfaction.

What you'll do:

·     Contribute to your team’s success by bringing to life our ethos of providing excellent customer advice through the delivery of amazing service.

·     Be responsible for skilfully retaining customers through positive customer relationship building

·     Take ownership of customers’ concerns and act as a primary contact

·     Act as a trusted intermediary between customers and other departments to ensure complete customer satisfaction

·     Maintain an excellent knowledge of our products and services to understand customers’ needs.

You'll definitely:

·     Have a strong background in engaging and delighting customers within a service-focused environment

·     Have a strong interest in the customer service industry

·     Enjoy being part of a team but still have the drive to work on your own initiative.

You might even:

·     Have worked in retail, sales or customer service

·     Know a thing or two about the retail or fashion sector

What's in it for you?

·     Competitive salary, pro rata of £18,000. Rising to £18,750 after 12 months of service.

·     Excellent on the job training and on-going core skills development

·     20 days’ annual leave plus the statutory Bank holidays (pro Rata)

·     Life assurance

·     Child care vouchers

·     Access to company pension scheme (After qualifying period)

·     Opportunity to work additional overtime (when available)

Hours:

40 Hours per week with part time shifts available

Our shift patterns vary however our offices are open 7:30am - 9:00pm, (as early, as late) 7 days a week

 

Arvato is a trusted business outsourcing partner to the private and public sectors.

We have long-term partnerships with some of the most respected companies in the UK and globally, as well as innovative public sector clients.


We combine our expertise in business process outsourcing (BPO), financial solutions, customer relationship management, supply chain management, and public sector and citizen services to deliver innovative, individual solutions that help our clients to achieve their objectives. In the UK and Ireland, we employ over 4,000 people across more than ten locations. Internationally, arvato employs more than 66,400 people in over 270 subsidiaries across almost 40 countries worldwide. Our parent group Bertelsmann is the world’s most international media company with revenues of €16.4bn.


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