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Date: Nov 23, 2017

Location: Sandyford, D, IE, D18

Status: Open Position

Company: Arvato Finance Services Limited 

Requisition ID: 9423

A world of difference: Arvato a subsidiary of Bertelsmann, one of the world’s largest media companies, and a leading international service provider with more than 70,000 employees in over 40 countries is currently hiring a Senior Workforce Management Analyst based in Dublin, Ireland.


Our client is a Global Leading Technology company and the Senior Workforce Management Analyst will work on forecasting plans across Ireland, USA & APOC.  The successful candidate will be responsible for creating, analysing and validating forecasted volumes and building staffing & scheduling plans to meet business plans, productivity and service objectives. The senior WFM analyst will be sharing and presenting the WFM data to the stakeholders as well as working closely with the Global WFM team.


Key deliverables include;


  • Design and implementation of complex staffing models in a timely manner
  • Create and present accurate volumes forecast plans for the Global Operations
  • Use historical data and analysis techniques to support positive change in a continuous improvement framework
  • Provide support to all levels of the business to improve the overall, efficiency and effectiveness of our operations teams
  • Review and interpret reports to understand impact of business rule changes on workload and scheduled hours
  • Work closely with all levels of Operational Management, Finance and BI to proactively develop the Resource Planning function to meet business objectives
  • Build scheduling plans to incorporate and meet business unit plans, productivity and service objectives
  • Publish reports to key stakeholders
  • Provide training and direction to workforce management analysts


Previous experience


  • Meaningful demand planning and forecasting experience
  • Substantial experience with capacity and resource planning.
  • Substantial experience using a workforce management system, preferably Aspect




  • Experience managing a group of workforce management analysts



Package includes; Competitive basic DOE, Bonus, Pension contribution, private medical and relocation


“Arvato Finance is an Equal Opportunities Employer, Embracing Diversity in the workplace”



The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed



About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

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