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Date: Nov 14, 2017

Location: Louisville, KY, US, 40219

Status: Open Position

Company: Arvato Digital Services LLC 

Requisition ID: 12317

 

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Overall Responsibilities:

  • Maintain and monitor accurate performance trends for each direct report as overall team level performance.
  • Manage resources across the assigned vertical/portfolio (i.e. personnel schedules, technology by account needs).
  • Evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action plans.
  • Ensure facilitation and coordination of calibration process and sessions (both internal/external)
  • Develop and maintain strong working relationships with internal operations personnel and clients.
  • Establish rapport and effective working relationships with client services and vertical/portfolio business owners in order to understand specific needs for their accounts.
  • Oversee and administer audits of key support processes within each account.
  • Conduct periodic audit of staff and departmental processes and recommends change.
  • Ensure consistent application of the quality process/system.
  • Attend and/Facilitate Client Calibration or monitoring sessions.
  • Facilitate Quality training and/or initiatives as needed
  • Deliver client-facing presentations related to quality
  • Responsible for day-to-day functional supervision of non-exempt work group, including work assignment, performance and attendance oversight; administers team coaching and development and all associated performance management responsibilities, drives input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
  • Diagnosis continuous improvement opportunities applicable to account, workgroup and department. Utilize common process methodology for process improvement.

 

Job Requirements:

  • Proven ability to manage people, processes, and technology. 
  • Strategic thinker and strong analytical skills.
  • Excellent understanding and QA principles.
  • Client Relationship exposure.
  • Experience with developing a QA team in a distribution center environment.
  • Superior written and verbal communication skills and presentation skills.
  • Excellent leadership and developmental skills
  • Demonstrated success managing new initiatives while meeting operating and budgetary requirements.
  • High internal customer focused orientation

 

 

Education/Experience Requirements:

  • Top Tier Quality Experience, preferred.
  • Distribution center experience preferred
  • Some college experience or related work experience
  • 1-2 Years of relevant supervisory experience
  • Must have strong background and knowledge in Quality assurance areas.
  • Strong Business Process Improvement knowledge and/or Training Preferred.
  • ASQ, Transaction Monitoring, Six Sigma background/experience desired

 

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.


Nearest Major Market: Louisville

Job Segment: Manager, Telecom, Telecommunications, Logistics, Management, Technology, Operations, Quality