Merchant On-Boarding Specialist (French Speaking)

Company: Customer Relationship Management 

Requisition ID: 35371




Job Title:            Merchant On-Boarding Specialist (French Speaking)

Reporting to:     Team Leader

Location:            Dublin 18, Sandyford


Overall Job Purpose


This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Merchant On-boarding Specialist you will provide Customer Support Services through email, chat, phone and video call for one of our clients products. The purpose of this role is to ensure a successful onboarding for new customers and to  establish a solid foundation that drives customers’ future successes. To be successful in this role you will have an obsession for accuracy, a passion for helping others and a blend of technical and interpersonal skills. As a Merchant On-boarding Specialist you will receive formal training to develop extensive product knowledge, which is invaluable for your future career.


Duties and Responsibilities


  • Provide high quality customer service via email, chat, phone and video call
  • Provide timely response to customer inquiries
  • Enhance customer satisfaction by providing distinctive service in all interactions
  • Establish a trusted advisor relationship to ensure customer satisfaction
  • Collaborate with other departments to resolve customer escalations within agreed timeline
  • Meet deadlines with a fast paced environment
  • Use initiative to identify trends and/or process improvements
  • Master the product through formal onboarding program and continued learning
  • Research and develop knowledge of customers products and services


Required Qualifications & Experience


  • Fluency in written and spoken English and the required language for this role is essential
  • Preferably 1 years’ experience in a customer service related field
  • Excellent communication and negotiation skills and confidence in dealing with customers
  • Ability to develop trusted relationships and find creative solutions
  • Ability to display good judgment
  • Comfortable working in an online environment with general computer literacy
  • Strong analytical and problem solving abilities
  • Self-motivation to meet and exceed individual and team targets
  • General knowledge of social media and digital platforms
  • Ability to work individually and as part of a team
  • BA/BSc degree or equivalent is preferable




  • Solutions Orientated
  • Initiative
  • Collaboration
  • Organizational commitment 
  • Customer Focus
  • Teamwork
  • Organization & Planning
  • Results Orientated
  • Attention to detail
  • Problem Solving & Information Gathering
  • Resilience & Adaptability


What we offer


  • Vibrant, multi-cultural environment
  • Career & Personal Development
  • Quarterly performance bonus
  • Comprehensive Benefits Package
  • Subsidized Health Insurance
  • Access to Discount Schemes
  • E learning access
  • Paid Annual Leave


About Majorel


At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.


Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.


Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.




The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.







About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Present in Ireland for over 20 years, Arvato has over 1,800 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.

Job Segment: Supply, BPO, Relationship Manager, Bilingual, Operations, Research, Customer Service