Content Reviewer (French Speaking)

Company: Customer Relationship Management 

Requisition ID: 29854

 

Job Title:         Content Reviewer (French Speaking)

Reporting to:  Team Leader

Location:         Dublin    

 

Overall Job Purpose

 

This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Content Analyst you will responsible for reviewing advertiser Accounts for potential Risk and Policy violations. Our content analysts checks the advertiser's personal and payment information to determine the legitimacy of business and intention to pay as well as compliance with all client’s policies. Multiple tools are used to uncover fraudulent activity such as Phishing, Counterfeit and Cloaking. Our analysts work closely with the client to come up with and share best approach and practice to determine and fight dishonest behaviour on the Advertising Accounts level.

 

Duties and Responsibilities

 

  • Responsible for evaluating online advertising accounts and analysing the data to make quick and responsible decisions in conjunction with client policy

  • Participate in client meetings to discuss findings and on-going recommendations

  • Maintain high quality deliverables in daily workflow

  • Visually navigate and review images, videos, accounts, text-based content and websites

  • Record findings and opinions using our client's web-based tools and workflow systems

  • Maintain a high level of quality in each case that you review

  • Achieve weekly productivity deliverables as part of daily workflow

  • Work with exceptional attention to detail

  • Use your creative thinking to work in areas of continuous improvement and quality of next generation web services


Required Qualifications & Experience

 

  • Fluency in written and spoken English and the required language for this role is essential

  • Experience in content writing or data entry is an advantage (fraud, investigation)

  • Experience in the online industry and good knowledge of websites and navigation

  • Proven ability to deliver highest quality results while paying strict attention to detail

  • Strong analytical skills

  • Ability to work in a fast paced environment with high volume and complex demands

  • Strong team player that can remain positive during challenging assignments

  • Strong work ethic and ability to work with minimal supervision

  • Intermediate I.T skills with the ability to quickly learn new tools

  • Ability to solve problems and make decisions quickly

  • Comfortable with reviewing internet content that may be deemed inappropriate and/or contain explicit material

  • Ability to be flexible and adaptable to meet changing business needs

 

Competencies

 

  • Solutions Orientated

  • Initiative

  • Collaboration

  • Organizational commitment  

  • Customer Focus

  • Teamwork

  • Organization & Planning

  • Results Orientated

  • Attention to detail

  • Problem Solving & Information Gathering

  • Resilience & Adaptability

 

What we offer

 

  • Vibrant, multi-cultural environment

  • Career & Personal Development

  • Quarterly performance bonus

  • Comprehensive Benefits Package

  • Subsidised Health Insurance

  • Access to Discount Schemes

  • E learning access

  • Paid Annual Leave

 

About Majorel

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

 

Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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