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Date: Nov 17, 2017

Location: Chandler, AZ, US, 85226

Status: Open Position

Company: Arvato Digital Services LLC - Arvato CRM USA 

Requisition ID: 13153

 

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Position Summary:

The Systems Engineer is responsible for installing, configuring and maintaining infrastructure, software, Microsoft active directory and storage. This position develops and follows standard practices and procedures in analyzing situations involving complex infrastructure problems. The Systems Engineer also participates in road map activities, budget process and design and implementation of new technology solutions to support business requirements.

 

Overall Responsibilities:

  • Support the vSphere environments including activities such as design, maintenance & troubleshooting.
  • Handle ongoing maintenance e.g., service pack installations, hot fixes, software upgrades, etc.
  • Have a general knowledge of server technologies, and network and enterprise storage technologies.
  • Administer and maintain at least one complex operating system (Microsoft OS or Linux) environment in compliance with all standards.
  • Has working knowledge of and may provide system support for at least two technical platforms (VMWare, HyperV, NetAPP, Pure Storage, Active directory, Cisco UCS, etc.).
  • Responsible for data integrity, backup/restore, capacity planning, and disaster recovery procedure on assigned platform(s).
  • Provide Tier 3 support and resolution of open IT issues escalated by IT Operations Team.
  • Assist in the development of project plans for all system software upgrades.
  • Maintain and manage strong vendor relationships to resolve problems and coordinate the delivery of IT products and services.
  • Ensure that assets are responsibly maintained, inventoried and/or disposed of properly.
  • Serve as a technical contact on projects as assigned.
  • Serve as an escalation point for technical issues at the team level.
  • Troubleshoot technology issues, using various internal and external resources.
  • Generate innovative approaches and solutions to recurring tasks or problems
  • Document technical problems, resolutions, and processes for assigned tasks and projects.
  • Participate in post mortem process for problems as appropriate.
  • Participate in testing and evaluation of new technologies to ensure compatibility and functionality.
  • Follow policies and procedures for change and incident management.
  • Stay current on industry trends and new technologies and recommend future initiatives
  • Performs other job related duties as assigned.
  • Performs other job related duties as assigned.

     

    Job Requirements:

     

  • 2-5 years providing high level, hands-on technical support of infrastructure platform(s)

    Bachelor’s degree in IT or related field or equivalent experience.

  • Project Management experience
  • Relevant technical certifications
  • Experience with VMware vSphere, Pure Storage and Cisco UCS
  • Experience with scripting/automation skills (e.g. VB Script) and experience with WMI strongly preferred.
  • Experience with VMware View and/or VMware vCloud Director
  • Basic understanding of security concepts. (i.e. Active Directory, NTFS permissions, security auditing, security user contexts, application layer vulnerabilities, etc.).
  • Understanding of storage, network, and hardware technologies.
  • Experience in Windows and/or UNIX/LINUX operating systems
  • Understands the need for and consistently practices effective teamwork with others.
  • Ability to interact with IT & business personnel on all levels to resolve issues and provide solutions in a timely manner.
  • Capable of prioritizing and managing assignments and tasks to completion with minimal supervision.
  • Excellent written and verbal communication skills.
  • Ability to maintain a detail oriented approach while multitasking in a fast paced environment.
  • Proficient in all currently supported technology standards in use at arvato Bertelsmann.
  • Ability to write reports, business correspondence and procedures manuals.

     

 

 

About our company:
Arvato - the spirit of solutions!

We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.

Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.


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