IT Support - Microsoft Dynamics (m/f/d)

We are looking for a

IT Support Specialist - Microsoft Dynamics (m/f/d)

(unlimited, fulltime) Join our team at our location in Berlin, Verl, Baden-Baden or Tallinn – hybrid working conditions available.

Key Responsibilities:

• Provide exceptional customer support by addressing inquiries and issues related to MS Dynamics 365, ensuring customer satisfaction.
• Communicate effectively with users, stakeholders, and developers to channel requests appropriately.
• Undertake routine tasks with accuracy and maintain thorough documentation of work.
• Embrace the innovative and ever-changing landscape of our business, contributing to the implementation of AI solutions.
• Run documentation in Confluence, prepare MS PowerPoint presentations.
• Routine tasks are balanced with exciting projects, making the day-to-day work engaging and dynamic.

 
Your Profile:

• Successfully completed studies (Bachelor/Master) in IT, (business) informatics or a related field.
• Knowledge of MS Dynamics 365 is a big plus.
• Logically minded with a keen interest in IT.
• Strong sense of responsibility and ownership, high attention to details, with the ability to work on the routine tasks accurately.
• Service-oriented with strong communication skills, you can handle various stakeholders with confidence. 
• Able to embrace change and innovation, contributing to a dynamic work environment.
• Highly motivated to learn and grow within the field (MS Dynamics 365).
• Fluent in English (we are a diverse and international team). Proficiency in German would be a plus.

• Nice to have: proficiency in Business Process Model and Notation (BPMN 2.0).
• Nice to have: knowledge in Miro, Jira.
  
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