Client Success Manager

Everything we do, starts with you. Together with you, we build the most human-centric fintech. To enable everyone’s future financial growth.

We are looking for a
Client Success Manager
Mobile / Amsterdam or Heerenveen

At Riverty, we empower businesses through innovative payment solutions and dedicated support. We are currently seeking a proactive and dynamic Client Success Manager to join our team. The ideal candidate will play a pivotal role in fostering strong, enduring client relationships by delivering exceptional service and driving operational success.

Key responsibilities

• Client Relationship Management: Lead operational tasks in collaboration with Key Account Management and Operations to ensure the seamless delivery of our products.
• Project Leadership: Initiate and coordinate cross-functional teams for client-specific and improvement projects to enhance service quality and operational efficiency.
• Stakeholder Engagement: Establish and maintain robust relationships with key operational stakeholders on the client side to ensure alignment and satisfaction.
• Innovation and Optimization: Actively contribute to product development by identifying opportunities for optimization, developing new processes, and supporting the execution of business unit strategies.
• Meeting Facilitation: Play a crucial role in client meetings, both by contributing and leading operational discussions to ensure client needs are met and expectations are exceeded.
• Networking: Develop and maintain a comprehensive internal and external network to enhance operational task management and client service delivery.

Qualifications and Skills

• Educational Background: HBO or university degree.
• Professional Experience: At least 2 years of relevant experience in account management or customer success within the Payments or Debt Collection industry.
• Personality Traits: High-energy, efficient, with a robust 'get-things-done' mentality.
• Communication Skills: Exceptional ability to communicate and collaborate effectively; a social connector both internally and with clients.
• Working Style: Independent and structured approach to tasks.
• Language Proficiency: Fluency in Dutch and English, both written and spoken.

This is why you should join our great workforce!

• We offer a competitive salary with a non-contributory pension
• We want to grow together. With trainings from the Riverty Academy and individual training opportunities we support your development 
• Our flexible working arrangements empower you to blend on-site collaboration with remote work, tailoring your professional experience to suit your lifestyle.
• Because we appreciate what you do. For us. For our customers. Check our many employee discounts. To sweeten your everyday life  
• Take time for yourself and your health: fresh fruit every day and free access to Webinars, health checks and 1-on-1 consultations and mindfulness exercises with a psychologist.

About Riverty: Who we are

A world where business meets the needs of humanity. Where financial technology makes a difference. Where everyone is in control of their own financial story. At Riverty, we’re building it, together. A team of more than 5,000 experts in 13 countries, we’re finding smarter, simpler, seamlessly connected ways to manage money. From flexible payments to smarter accounting and debt collection, our holistic solutions empower everyone to live their best financial lives. It’s time to enter a new era of economic freedom.

We keep what we promise:

More information on riverty.com/careers. Are you already convinced? Then we look forward to receiving your online application – with just a few clicks.
We look forward to applications from candidates who contribute to the diversity of our company. We relate diversity in particular to the dimensions of cultural or social origin, religion, age, disability, gender and sexual identity.

Bedrijf: Riverty Services Netherlands B.V.

Land: Nederland

Provincie: Noord-Holland

Plaats: Amsterdam 

Postcode: 1079 MZ

Job ID: 272506