Technical Support Specialist

Everything we do starts with you. Together, we build the most human-centric fintech to enable everyone’s future financial growth.
 

We are looking for a
Technical Support Specialist
to join our team in Amsterdam or Heerenveen. 

As a Technical Support Specialist, you are part of the Tech Ops Support team. The team is spread geographically between Sweden, Norway, Finland, and now the Netherlands, though with close daily collaboration. The team generously shares knowledge and experiences with internal and external parties.

What will be the challenges? 

• You work as a system specialist close to the business, handling requests and troubleshooting in our financial services system.

• You will handle everything from simple tasks to advanced troubleshooting, testing, and translating business behaviors into the tech landscape and vice versa. All cases are handled in the Jira case management system. The markets with focus are currently BENELUX, DACH, and the Nordic countries.

• With your technical knowledge, you are an essential support function for internal and external stakeholders.

What will help you to succeed in the role: 

• Degree in IT, Computer Science, or a related field 

• Proven experience in software support, with a strong background in system management

• A solid understanding of work processes within larger corporate environments and expertise in a financial, banking, or e-commerce domain would greatly benefit 

• Good knowledge and hands-on experience in SQL 

• Previous experience in APIs 

• Customer-centric mindset with a commitment to delivering exceptional support 

• Excellent communication skills and proficiency in both Dutch and English languages