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1st line IT Support / Helpdesk Analyst (m/f)


Your Responsibilities:

  • Responding in a timely manner to service issues and requests
  • 1st and 2nd level support according to ITIL for ICT topics by either phone, remotely or through the ticketing system
  • Providing technical support across the company and to external clients
  • Create and maintain user instructions and internal knowledgebase
  • Collaborating with internal departments to ensure that IT and Broadcast needs are met.


Your Profile:

  • Bachelor’s degree in IT or minimum 3 years of experience as IT Service Desk Analyst or similar
  • Good knowledge of Windows OS, MAC OS, IOS, MDM, AD, Exchange server, Microsoft 365, Azure, TCP/IP, WiFi, VPN, etc
  • Fluent in French/English (Luxemburgish or German is an asset)
  • Strong communicator and problem-solver with a great sense of analysis
  • Quality oriented
  • Enthusiastic and highly self-motivated
  • Willing to improve personal skills in new technologies.


Broadcasting Center Europe (BCE) is a European leader in media services, system integration and software development in the areas of television, radio, production and postproduction, telecommunication and IT.

With its extensive experience on the media market, our team provides high-quality services and will always find the solution that matches your project and budget.

With more than 200 highly qualified and motivated people, BCE serves about 400 clients in various sectors, such as TV channels, radio stations, film distributors, producers, advertising companies, telecommunications operators and public services.

BCE is part of RTL Group, leader across broadcast, content and digital.


Company: Broadcasting Center Europe SA 

Country: Luxembourg 

State/Region: Luxembourg 

City: Luxembourg 

Postal Code: L-1543 

Job ID: 196271

Date:  May 14, 2022

Luxembourg, L, LU, L-1543

Job Segment: Telecom, Telecommunications, Data Management, TV, Service Desk, Technology, Data, Creative, Customer Service

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