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Customer Support & Analytics - Representative

Company: Penguin Random House LLC 

Requisition ID: 112241 

Penguin Random House is seeking a dynamic, self-motivated Customer Support and Analytics Representative to join our team in Westminster Maryland. This position can either be office based or remote.


The regular working hours for this position are Monday – Friday 8:30 am – 5:00 pm.


Candidates must have a professional and natural communication style. The ideal candidate will have the aptitude to cross-train through a broad range of functions and be committed to providing exceptional service. In addition, the ability to work in a dynamic, fast paced and results driven environment – while embracing our high standard of professional ethics is required.  Strong listening skills and technical skills to include advanced EXCEL proficiency is essential. Skills assessment will be part of the consideration process. 


Our support representatives serve as the first point of phone and email contact for our internal and external contacts answering inquiries relating to a variety of product information and problem resolution. An individual that is detail-oriented, motivated by team success and has effective time management skills will be successful.


 We are seeking Candidates with:


  • High School diploma or equivalent; some college preferred but not required
  • Prior customer service experience preferred
  • Excellent organizational and prioritization skills; ability to multi-task, work independently & be a self-starter
  • Excellent PC skills that includes Microsoft Office suite
  • Strong Excel skills required 
  • SAP and MARC experience preferred
  • Professional written and oral communication skills
  • Strong analytical and problem solving skills
  • Ability to work in fast-paced environment


Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Date:  Jan 13, 2022

Westminster, MD, US, 21157

Nearest Major Market: Baltimore

Job Segment: Customer Service Representative, Data Analyst, Logistics, Analytics, Customer Service, Data, Operations, Management

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