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Customer Support & Analytics - Analyst

Company: Penguin Random House LLC 

Requisition ID: 162902 

Penguin Random House is seeking a dynamic, self-motivated Customer Support and Analytics Analyst to join our team in Westminster Maryland.  This position can either be office based or remote.


The regular working hours for this position are Monday – Friday 8:30 am – 5:00 pm.


This specific position involves complex business analyses as well as supporting a variety of order processing projects that involve all areas of the business including IT, Sales, Warehouse, Operations, Credit, and Finance. The ideal candidate must demonstrate exceptional analytical and problem solving skills. Previous experience defining and extracting large data sets, then analyzing and summarizing the data to present the key finding in a clear and concise manner is a must.  Investigating issues, inquiries, and questions for the user community, recommending controls by identifying problems and resolutions, and ability to facilitate meetings.


In addition, the ability to work in a dynamic fast paced and results driven environment – while embracing our high standard of professional ethics is required. Strong listening skills and technical skills to include advanced EXCEL proficiency is essential.

Skills assessment will be part of the consideration process.


 We are seeking Candidates with:


  • High School diploma or equivalent; some college preferred but not required
  • Advanced proficiency in MS Excel 
  • Previous SAP experience preferred
  • Strong analytical and problem solving skills
  • Professional written and oral communication skills
  • Strong organizational and time management skills
  • Ability to prioririze and multi-task
  • Ability to lead various size cross functional projects
  • Ability to train others
  • Excellent PC skills to include Microsoft Office Suite
  • Previous experience with Power BI is a Plus! 


Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Date:  Aug 26, 2021

Westminster, MD, US, 21157

Nearest Major Market: Baltimore

Job Segment: Data Analyst, Logistics, Analytics, ERP, Customer Service, Data, Operations, Management, Technology

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