Command Center Operator 1

The Penguin Random House Information Technology Service Desk is looking for a Command Center Operator to join their team.


Primary shift, if no adjustments for other staff off~

Sat/Sun – 10am – 6:30pm

Mon/Tue/Wed – 6:00pm – 2:30am


When someone is off, the shift will move to starting around 4pm to cover for a second shift staff member, or to 11:59pm to 8:30am to cover for a third shift staff member.


Responsibilities & Dutie


  • Responsible for monitoring various platform environments to include midrange Console Management, Network, server hardware and warehouse systems performance, and backup/restore strategies.
  • Primary performance goals:  Awareness, Communications, and Coordination.
  • This position will involve training under the direction of skilled Command Center Operators while interfacing with Technical Support Groups, internal user communities and Management. 
  • Facilitate technical escalations and participate/document troubleshooting conferences.
  • After hours “IT Service Desk” services to internal users with problems that may occur with network, telecommunication and hardware/software applications. 


Minimum Requirements:


  • Good overall work and attendance record
  • High school diploma or equivalent required and combination of work experience. AA degree in data processing/network administration desired.
  •  1 –2 years experience in Command Center/ Help Desk environment.
  • Working knowledge of various hardware platforms, operating systems and PC Software
  • Ability to gain knowledge of Unix Operating Systems
  • Aptitude to gain knowledge of automated job scheduling concepts and methodologies
  • Understand System Backup and Recovery methods and practices
  • Effective analytical and problem solving skills/ Ability to troubleshoot technical issues and document.
  • Detailed oriented/Excellent communication and organizational skills
  • Ability to work the evening, overnight and weekend hours and flexible enough to fill in for vacancies on other shifts in an emergency
  • Ability to work independently on single operator shifts




Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Penguin Random House LLC 

Country: United States of America 

State/Region: Maryland 

City: Westminster 

Postal Code: 21157 

Job ID: 74244


Nearest Major Market: Baltimore

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