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Associate Manager, Client Operations - PRH Publisher Services

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Date: Apr 5, 2018

Location: New York, NY, US, 10019

Year: 2018

Company: Penguin Random House LLC 

Requisition ID: 18066 

PRH Publisher Services is seeking an Associate Manager, Client Operations to join their team.

 

The Associate Manager, Client Operations is a curious individual who enjoys helping others.  This person has a passion for operations, systems and understanding how things work.  It is also an individual who can explain complex issues in a straightforward and easily understandable fashion.  Day-to-day responsibilities include problem solving and supporting PRHPS clients on operational and financial concerns as well as supporting PRH staff on client-related concerns:

 

  • Integrations
  • De-integrations
  • Statement reviews
  • Pricing questions
  • Inventory, warehousing, freight, fulfillment and returns questions
  • Audits
  • eBook processes
  • Sales transaction issues
  • General service-related questions including contractual issues and concerns
  • Systems support and ad hoc training

 

Additionally, the Associate Manager, Client Operations is responsible for:

  • Developing processes related to new client services
  • Working with internal departments to improve existing processes
  • Client participation in corporate initiatives
  • Projects related to the billing of new services and offerings
  • Managing smaller-scale projects either independently or in a supporting capacity including finance-focused, strategic and process-improvement projects.  Depending on the scope of the project, she/he will be responsible for:
    • developing and maintaining project plans
    • executing analysis
    • facilitating meetings
    • documenting results

 

 

Ideal candidate will have 3-4 years of related experience.

 

Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at http://www.penguinrandomhouse.com/.

 

Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

 


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Nearest Secondary Market: New York City

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