Assoc. Manager, Digital Customer Operations - PubOps

Associate Manager, Digital Customer Operations – Publishing Operations


Penguin Random House is searching for a Digital Customer Operations Associate Manager with exceptional communication, analytical, and project management skills. The Digital Customer Operations Associate Manager will be responsible for establishing and maintaining operational relationships with key customers. They will gain understanding of our customers’ operations as well as analyze data to find opportunities for PRH to develop competitive advantages in our supply chain capabilities. They will also liaise with Sales, Operations, Publishing, and Finance to affect positive change, troubleshoot issues, and implement scalable solutions.


Responsibilities & Duties

  1. Manage day-to-day operational relationships with digital customers
  2. Work closely with customers and internal parties to understand the needs & priorities of our ebook, audiobook, and print-on-demand customers
  3. Creation and running of daily, weekly, and monthly quality reports for digital product metadata and files, communicating issues and resolutions to external customers and internal stakeholders
  4. Collaborating with finance and data teams to troubleshoot sales reporting, payment, and other feed issues
  5. Assisting with documentation and database upkeep
  6. Help to set internal and external expectations based on current and future Penguin Random House capabilities
  7. Offer input on larger Company goals and projects
  8. Ability to make recommendations to team members and upper level management


Essential Qualifications/Requirements

  • Exceptional written and verbal communication skills, and understanding of how to address external customers as well as internal stakeholders
  • 1-3 years of experience dealing with customers/vendors/supply chain
  • Proficiency with Microsoft Office (Word, Excel, and Outlook) required; familiarity with XML (ONIX) a plus
  • Exceptional organization and prioritization skills
  • Ability to think creatively to solve problems
  • Outstanding attention to detail and follow-through
  • Project management experience a plus
  • Ops nerds welcome!


Full-time employees are eligible for our comprehensive benefits program. Please apply using our online application process, and please include your resume and cover letter with salary requirements.


Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.  More information can be found at


Penguin Random House values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.



Company: Penguin Random House LLC 

Country: United States of America 

State/Region: New York 

City: New York 

Postal Code: 10019 

Job ID: 122446

122446Penguin Random House LLC 

Date:  Feb 20, 2021

New York, NY, US, 10019

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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