Key Account Manager, Online and Digital Sales

Key Account Manager - Online and Digital Sales

At Penguin Random House Australia, our mission is to be the best home for our authors and people, the most service-oriented partner for our customers, and to place readers at the heart of everything we do. We are currently seeking a dedicated and customer-focused Key Account Manager to join our dynamic Online and Digital Sales team in Melbourne.

Position Overview:

As a Key Account Manager, you will report to the Head of Online and Digital Sales and play a crucial role in maximising book sales across a selection of our retail partners. Your portfolio will include books in print, eBook, and audio formats. This role demands a strategic thinker with a passion for books and a knack for building strong relationships.

Key Responsibilities:

• Sales Growth: Increase discoverability, visibility, and sales conversion for physical and digital book formats across a range of key accounts.
• Account Management: Oversee the sales process from the presentation of sales materials to the processing and tracking of orders.
• Market Analysis: Identify market, promotional, and pricing opportunities within each account.
• Campaign Coordination: Connect marketing campaigns to promotional activities to drive sales.
• Reporting: Prepare comprehensive reports, both written and verbal, to provide insights and feedback on market opportunities, marketing proposals, promotional plans, consumer trends, and sales performance.

Qualifications and Skills:

• Educational Background: A tertiary qualification in Marketing, Business, or a related field.
• Experience: A minimum of 2-3 years’ experience in sales, with a proven track record of using feedback and data analysis to make informed and strategic decisions.
• Analytical Skills: Strong analytical thinking and problem-solving abilities.
• Attention to Detail: Exceptional attention to detail.
• Communication Skills: Excellent written and verbal communication skills.

Desirable Attributes:

• A passion for books and a proactive approach to identifying sales opportunities.
• A champion of process and operational improvements aimed at achieving the best sales outcomes.
• A growth mindset and an analytical approach to problem-solving.
• Previous experience in the publishing or book industry is highly desirable.

How to Apply:

If you are enthusiastic about this role and meet the above criteria, we invite you to apply now. Please include a cover letter outlining your suitability for the position.

Note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Penguin Random House is the world’s largest trade book publisher, boasting an impressive list of authors from cherished favourites to future classics across many genres and platforms. In Australia and New Zealand, we are proud to work with the most talented writers, thinkers and achievers and publish a diverse range of local and international voices. We are the leading publisher distributing books across Australia and New Zealand, focusing on speed and reliability to reach our customers and bring the very best books to readers everywhere. Our 400+ creative and passionate people from various backgrounds and experiences work together to uphold our reputation for excellence and clear commitment to service throughout the entire publishing process, and help us to achieve exceptional results. More information can be found at https://www.penguin.com.au/ and https://www.penguin.co.nz/.

Penguin Random House is committed to providing a workplace and culture that values diversity and inclusion across all levels of the business. We recognise and acknowledge the contribution of people with diverse backgrounds, experiences and perspectives. This includes, however is not limited to, differences in gender, age, disability, ethnicity, religion, sexual orientation and family status.

Company: Penguin Random House Australia Pty Ltd 

Country: Australia 

State/Region: Victoria 

City: Southbank 

Postal Code: 3006 

Job ID: 273139