Service Delivery Manager for Majorel - Lisbon/Portugal

Requisition ID: 105262



We know that it is our people that make the difference. At the heart of how we work, it is our drive to embrace change and to always find ways to do things better.


What do we need? A Service Delivery Manager willing to share expertise, experience, resources and an exceptional person who creates, develops and implements innovative ways to achieve results. A passionate person, who wants to create impact, coaching and leading people to achieve excellence and ultimate service delivery.


Someone who enjoys structured analyses, to lead teams, optimize operational procedures, knows all about planning, scheduling, measurement of services and delivery against the agreed levels of service and is always seeking to proactively improve services for the benefit of the company and the customer. 


What will you find in Majorel? Remarkable people working to deliver the best results and always finding their way to achieve and improve in a fast-paced environment facing continuous changes!


Would you consider to be part of our amazing team as our next Service Delivery Manager? Majorel is waiting for you!


Your experience & skills


  • Organizational effectiveness and operations management
  • Familiarity with business and financial principles
  • Very good analytical skills, productivity / service reports / service ratios
  • Customer service-orientated and a high focus on customer satisfaction  
  • Leadership ability, experience in team management, ability to motivate and coach team members
  • Degree in Business, Operations Management or other related field
  • Excellent communication skills & high focus
  • Very good English skills





  • Encourage employees to improve
  • Motivate and support performance
  • Encourage open dialogue and cooperation (problem solving)
  • Results oriented
  • Value innovative and creative talent
  • Assume ethical criteria and values (Reliable, Integrity, Equity and Objectivity)





Your responsibilities:


  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Ensure operations are carried on in an appropriate, cost-effective way.
  • <span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">Improve operational management systems, processes, best practices and help the organization’s processes remain compliant with both company and client needs.
  • Formulate strategic, operational objectives by evaluating daily key performance indicators and developing improvement needs.
  • Plan effective strategies for the financial well-being of the  company.
  • Encourage a close and trusting relationship with the client, making win-win oriented decisions and ensuring profitability for both companies.
  • Develop the appropriate tasks in commercial matters to continue growing in the market, taking advantage of the experience and knowledge acquired, by being proactive when it comes to raising ideas, challenges and solutions.
  • Take tactical decisions in case of unforeseen contingencies, by being proactive when it comes to providing solutions and improvements to the Service.


This position requires the use of confidential information according to its responsibility and duties and must be adapted to the good use manual of the information systems



Our offer:

  • Competitive salary conditions
  • Health insurance
  • Annual Performance Bonus
  • Development/wellbeing related classes (these vary throughout the year, ask for further details), partnerships/discounts and year round events and fun competitions
  • Excellent reputation as responsible employer with presence in Portugal for more than 50 years
  • Stable multinational company with long term local growth
  • Modern work environment at an attractive location with excellent public transport connections
  • An international environment employing people from different nationalities and cultures



Our commitment: 


<span style="font-family:"Times New Roman",serif"><span style="font-family:"Calibri",sans-serif">At Majorel, <span style="font-family:"Calibri",sans-serif">we are driven to go further and <span style="font-family:"Calibri",sans-serif">we will help you make it your own. If you are searching for a company that listens to your ideas, supports your individual growth, recognizes your contributions, and provides a flexible, inclusive and amazing work environment then this is your chance to apply!

Apply now to join us in a vibrant, multi-cultural city center environment. Explore you career possibilities and work on your personal development. Above all, enjoy the experience of working with a highly prestigious brand!

Date:  Oct 19, 2020

Lisbon, 11, PT, 1099-010

Job Segment: Service Manager, Equity, Manager, Information Systems, CRM, Customer Service, Finance, Management, Technology