IT Support Specialist - Lisbon/PT


Requisition ID: 99440


Would you like to have an interesting and exciting job in a growing and innovative sector? If your answer is Yes, then start working with us! 

For our business in LISBON, PORTUGAL we are currently looking for an IT Specialist.


Who we are:

We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.
Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.
We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.
We serve customers across the world through our 48,000 employees based in 26 countries in Europe, the Middle East, Africa, Americas and Asia in 36 languages. 
We support our customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture. 


Our mission:

We create amazing customer experiences that people value and we are proud of. 
By combining talent, data, and technology.
We deliver real impact for our partners.
We are driven to go further. 


Main responsibilities:

    • Deploying various IT services being delivered to staff, including but not limited to the following:
    • Deploying devices in the MDM system
    • Configuring delivery of Office software and tools
    • Deploying endpoint security
    • Deploying and managing endpoint management software
    • Managing end-user profiles, Windows, and application updates, and device performance to ensure optimal endpoint availability.
    • Participating in rollout of IT endpoints and equipment.
    • Evaluate, prioritize and answer incoming requests for assistance from colleagues experiencing problems with hardware, software, networking, and/or other computer-related technologies.
    • IT knowledge, integrity and commitment to an excellent service experience.
    • Log and track all requests, incidents, and tasks utilizing Service Desk.
    • Train users on various software and system hardware.
    • Configure computers, install software, and setup peripheral equipment.
    • Protect confidentiality with regard to all aspects of employee and corporate information.


Required Skills:

  • Knowledge of IT: storage, hardware, software, networking, etc;
  • Leadership skills and a successful track record of driving issues to resolution.
  • Interpersonal and customer service skills.
  • English written and verbal communication skills (another EU language will be considered a plus).


Required Experience:

  • Experience with Microsoft Systems (MacOS and JAMF will be considered a plus).


We offer you: 

  • Competitive salary with additional benefits
  • Flexible schedules
  • Wellbeing campaigns, training and development programs, partnerships/discounts and year round events (solidarity and environmental actions, volunteering and fun competitions
  • Health Insurance
  • Modern work environment at an attractive location with excellent public transport connections


You know... Opportunities do not happen. We create them together at Majorel Portugal!

Date:  Oct 15, 2020

Lisbon, 11, PT, 1100

Job Segment: Data Management, Service Desk, CRM, Relationship Manager, Data, Customer Service, Technology