Majorel | Project Manager - Clark site

Position Summary:

Responsible for providing industry-leading service while meeting the quality and project expectations.  Assumes responsibility for the planning, management and completion of assigned projects within deadline, quality requirements, timelines and budget. Identifies needed resources. Assembles a team, assigns tasks and responsibilities.



Overall Responsibilities:

• Develops the project plan soliciting input from his/her team on the plan and project design
• Prepares cost estimates and develops proposals for all changes requested that affect the project
• Establishes responsibility for assigned project/s tasks/milestones
• Establishes clear decision-making and communication processes; monitors project progress
• Participates in analyzing and resolving problems associated with technical issues, project resource issues, and project integration issues
• Identifies resource needs for the project; establishes roles, expectations, and goals with identified team members from the functional areas
• Supports project by leveraging best practices, experiences and know-how from other resources
• Communicates with client as required on all matters relating to project
• Understands and communicates the inter-dependencies of various systems/products in meeting customer needs and is aware of services offered by the competitor
• Responsible for implementation of change requests
• Responsible for continuous cost reduction, process improvement and problem resolution
• Responsible for strategically developing the program for the future (technology, strategy, processes)
• Reports periodically business performance, status and trends to assigned account
• Assists account management team to identify emerging issues and trending problems for solution and drive solution to resolution
• Coordinate with global teams for supporting all service delivery aspects of businesses, including back up scenarios to other locations
• Complies with company set procedures
• Responsible for set up of client reporting and invoicing
• Responsible for Majorel site build outs to include developing scope of work, facilities set up and infrastructure, vendor selection and coordination, and project oversight.
• Job duties listed may be changed/modified/deleted at any time by the Company; any other job duties may be assigned as needed.



Job Requirements:

• 4-year degree in related field or equivalent work experience.
• 4-5 year’s project management experience
• Project Management certification preferred
• Excellent written communication skills
• Good familiarity with PCs, including MS Windows Operating System and the Internet
• Working knowledge of Microsoft Word, Excel, Project and Visio.
• Experience in aspects of customer care management preferable
• Experience in aspects of Customer Relationship Management

Knowledge, Skills & Abilities:
• Analyze problems, detect roots and create corrective solutions
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to management
• Requires to effectively communicate and work with professionals in other departments and customers, which may lead to independent decision making
• Independent worker, a self-starter, detail oriented, analytical and have ability to handle multiple projects simultaneously
• Customer focused and results oriented
• Excellent organizational skills and follow through discipline
• Excellent written and oral communication skills in English and preferably a second language
• Excellent comprehension skills
• Business transformation and project skills
• Problem solving skills
• Familiarity with ERP systems such as SAP preferred



About Arvato

Arvato is a global BPO solutions provider. A subsidiary of Bertelsmann, one of the world’s largest media companies, Arvato has more than 65,000 employees in over 40 countries.

Arvato has over 3,000 employees across multiple sites. As a leading global solution provider we design and implement customized Finance & Accounting, Supply Chain and Customer Relationship Management solutions for some of the most well-known brands in the world. In other words, whenever you download software, shop online, or have your smart phone repaired, there’s a good chance that we were active behind the scenes as a service provider.


Company: Arvato Corp. 

Country: Philippines 

State/Region: Pampanga 

City: Clark 

Postal Code: 2009 

Job ID: 44782

Job Segment: Project Manager, ERP, Supply Chain Manager, Manager, Supply, Technology, Operations, Management