Working Student for Application Customer Support (m/f/d)

Imagine a world where life-saving medicines and vaccines reach those who need them most, faster and more safely. At EXTEDO, this is not just a vision - it’s our daily mission.

We are driven by the profound responsibility to ensure that every treatment, every cure, and every vaccine reaches patients without unnecessary delays. Our work empowers health authorities and pharmaceutical companies around the globe to navigate the complex regulatory landscape with confidence, knowing they have a trusted partner in the life science industry for managing and streamlining regulated information at every step of the pharmaceutical product lifecycle. With over 25 years of innovation, 100+ employees, and 20+ nationalities, EXTEDO stands as a leader in Regulatory Information Management (RIM). 

For our location in Ottobrunn near Munich we are actively seeking an Working Student for Application Customer Support (m/f/d).

Be a part of a dynamic team where your contributions are valued and your skills can flourish. If you're ready to dive into the world of Customer Support and make a meaningful impact, we would love to hear from you!

 Your Tasks - as important as our Software: 

• Assist customers with software application inquiries and troubleshooting issues. 

• Document customer interactions and technical issues in our ticketing system (Salesforce). 

• Collaborate with senior support staff to escalate complex issues and ensure timely resolution. 

• Maintain our Customer Portal (based on Salesforce) and create required reports. 

• Conduct basic software diagnostics and troubleshooting based on FAQs to identify root causes of problems. 

• Participate in the development and maintenance of support documentation and FAQs. 

• Contribute to team projects aimed at improving service quality and customer experience. 

Your Profile - as good as our Solutions:

• Current enrollment in a Bachelor’s or Master’s degree program in Computer Science, Information Technology, Business Informatics or a related field. 

• Interest in software applications and customer support. 

• Excellent communication skills, both verbal and written. 

• Basic understanding of software troubleshooting and problem-solving techniques. 

• Ability to work independently as well as part of a team. 

• Strong organizational skills and attention to detail. 

• Your open, communicative, and team-oriented personality enhances our collaborative environment. 

• You are comfortable communicating in English; proficiency in German is an advantage. 

• You enjoy coming to the office and exchanging ideas with colleagues on site.

• You can commit to working up to 20 hours per week, with flexibility to increase hours during semester breaks. We are happy to coordinate your schedule to fit your academic commitments. 

Why EXTEDO?

• Modern Working Conditions: Welcome to a relaxed and friendly work environment with an open-door policy. We understand the importance of work-life balance, offering flexible working arrangements. 

• Personal & Professional Growth: With a comprehensive onboarding and training program, you will feel like part of the team from day one. We invest in your future with continuous learning and development opportunities, empowering you to grow your career while making a real difference and enjoying a collaborative environment.  

• Passionate About People: You’ll collaborate with a diverse team of experts from more than 20 nationalities who are united by a shared passion for innovation and excellence in healthcare. Join us in fostering diversity and equality for all! Be part of a team that values inclusivity and celebrates individuality. Together, let's create an environment where your ideas are heard and everyone can thrive. 

• Wellbeing included! Enjoy regular company and team events, a canteen allowance, 30 days of vacation for a 5-day work week.

Company: EXTEDO GmbH 
Country: Germany 
State/Region: Bayern 
City: Ottobrunn 
Postal Code: 85521 
Job ID: 277726