SAP User Support Specialist

General responsibilities:

• Daily communication with Employer's customers via e-mail or phone. Provide support in problem situation solving, provide consultations to customers;
• Process technical customer inquiries on incidents and monitor the problem solving process; 
• Assist customers on solving 1st level issues; 
• Dispatch and track tickets for the 2nd and 3rd levels of support to responsible employees and follow up the problem solving process;
• Demonstrate the highest level of professional customer service;
• Monitor system performances based on different parameters;
• Prepare different reports according to instructions;
• Attend customer meetings;
• Propose related process and efficiency improvement ideas.

Job requirements:

• Excellent communication skills in English languages: Required for communication across our international locations and customers;

• Previous customer service related experience will be considered as an advantage;

• Proactive and analytical approach;

• Good problem solving skills;

• Solution orientated and a team player;

• Desire to grow and develop in IT industry.

We offer:

• Monthly gross salary from 1200 to 1600 EUR, depending on your level of expertise
• Hybrid way of working with cozy office space in the center of Riga and flexible working hours opportunities, based on your own preferences
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training
• Necessary essentials health insurance with dental services and sports coverage 
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
• Friendly, multicultural and cooperation orientated colleagues