IT Service Desk Specialist



IT Service Desk Specialist



As IT Service Desk Specialist you will be a part of Arvato Systems Latvia Service Operations unit and a member of our Healthcare team. It focuses on delivering support services in healthcare area, providing high quality services to our customers all around Europe. You will be responsible for supporting customers with various application related inquiries, working closely and establishing global connection with colleagues in Germany.


General responsibilities:

        √   Respond to customer inquiries via e-mail/ticketing system or phone

        √   Process and monitor technical incidents

        √   Advise and support the customer in consideration of functional requests

        √   Assist the customer in resolving 1st and 2nd level issues

        √   Dispatch and track tickets for the 3rd level of support

        √   Follow up on any customer issues requiring additional research

        √   Demonstrate the highest level of customer service and professionalism


Job requirements:

        √    Excellent communication skills in English

        √    Previous IT Service desk / Application support related experience

        √    Proactive and analytical approach

        √    Good problem solving skills

        √    Solution orientated and a team player

        √    Desire to grow and develop in IT industry


We offer:

        √  Highly competitive salary proposal

        √  Strong employee benefits list: brand new office and excellent central location, health insurance with dentist & sports coverage, in-company employee children’s area, certified training possibilities, additional annual vacation days, flexible hours and home office possibilities, regular team-building and company events, as well as other benefits according to company’s benefits policy

        √  Possibility of growth within Arvato Systems Global Delivery frame

        √  Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives

        √  Friendly, multicultural and cooperation orientated colleagues


Global IT specialist Arvato Systems supports major companies through digital transformation. More than 2700 employees in over 25 locations epitomize in-depth technology expertise, industry knowledge and focus on customer requirements. As a part of the Bertelsmann Group-owned Arvato network, we have the unique capability to work across the entire value chain. Today, Arvato Systems Latvia has around 70 employees working in a multicultural environment and will constantly grow in upcoming years due to many interesting projects and development areas.
We look forward to receiving your application.
Received application information is treated as highly confidential and will only be used for recruitment process of this position. Data submitted will be secured and processed only for the purpose of recruitment and shall be deleted after its conclusion. For more information, please click here.

Company: SIA Arvato Systems Latvia
Country: Latvia 
State/Region: Riga 
City: Riga 
Postal Code: LV-1010 
Job ID: 141604

Date:  Apr 29, 2021

Riga, RIX, LV, LV-1010

Job Segment: Service Desk, Technical Support, Customer Service, Research, Technology