German Speaking Service Desk Specialist

Responsibilities:

- Respond to customer inquiries via phone/ e-mail or ticketing system.
- Process and monitor technical incidents.
- Advise and support the customer in consideration of functional requests.
- Assist the customer in resolving 1st and 2nd level issues.
- Dispatch and track tickets for the 3rd level support.
- Follow up on any customer issues requiring additional research.
- Demonstrate the highest level of customer service and professionalism.

Job Requirement:

- Excellent communication skills in German and English.
- Previous customer service related experience.
- Proactive and analytical approach.
- Good problem solving skills.
- Solution orientated and a team player.
- Desire to grow and develop in IT industry.
- Previous experience in IT would be considered as an advantage.

We offer:

- Monthly gross salary from 1400 to 2000 EUR, depending on your level of expertise
- Hybrid way of working, based on your own preferences, with cozy office space in the center of Riga
- Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
- Individual development and learning plan, including yearly budget for external training
- Necessary essentials – health insurance with dental services and sports coverage
- Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives
- Friendly, multicultural and cooperation orientated colleagues